Member Service Representative
Beacon Hill Staffing Group, LLC

Our client, a Membership Association firm located in Schaumburg, is looking for a temporary Member Services Representative.

The Member Services Representative will serve as a key member of the Member Services team. Reporting to the Member Services Manager, this individual will be responsible for providing high quality and exceptional member service to all members, customers, staff, and vendors. Takes personal and complete responsibility for every interaction with a member or customer by providing world class service to build member loyalty, extend member retention, and satisfy strategic goals and objectives.

Primary Position Responsibilities:

• Responds accurately to all inquiries (phone, email, chat and written format) regarding policy and procedures for membership, applications, renewal billing, publications, continuing medical education products/credits and meeting registration, new membership sales.
• Performs proactive member outreach emails and calls (follow-up service calls) and responses to written correspondence inquiries from members within established timeframes and policies.
• Records customer feedback, issues, updates and complaints as defined by departmental procedures.
• Provides first tier troubleshooting for access to and navigation of the website, educational products, publications, and meeting registration. Escalates issues through appropriate channels.
• Assists with data entry and clean-up projects; unified billing roster comparisons and group billing roster set-ups.
• Provides administrative support to Member Services Manager and assists with special projects from various departments.

Position Qualifications:

• College degree and 1+ year of Customer service experience
• Intermediate knowledge of Microsoft Office applications, Word, Excel, Outlook. Ability to navigate through PC applications.
• CRM (Microsoft CRM, IMIS, Personify, etc.) experience preferred but not required.
• Language skills must include the ability to read, write, speak English effectively and follow oral and written instructions consistent with policies and procedure.
• Excellent customer service, communication (written and oral), listening, and problem-solving skills.

Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

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