(USA) Quality Assurance/Systems Manager (Import, R...
Walmart

What you'll do at

Position Summary...

What you'll do...

Supply Chain at Sam's Club is all about making and executing plans that help provide our Members with the products they want, where they want them, at the best price possible. To accomplish this, associates must be keen problem solvers, using data and experience to overcome complex challenges and drive efficiency. We invite you to join the Sam's Club Supply Chain Team; a fast-moving group of highly motivated individuals with skills ranging from data analytics to strategy and execution. Together we will design the supply chain of the future and improve our members' lives. We're currently looking for a Quality Assurance/Systems Manager to grow our team!

You'll make an impact by...

• Maintaining quality and safety standards: you'll ensure associates are trained on applicable logistics and company policies, standards, and procedures, monitor associate compliance and distribute and maintain procedures and supporting documentation
• Overseeing consistent customer service delivery: you'll review and perform quality audits and deliver feedback to agents and managers on success areas and improvement opportunities
• Analyzing key quality drivers: you'll create and evaluate quality reports, recommend changes to improve quality control processes and customer satisfaction, report feedback to management and manage communication of findings to stakeholders
• Identifying training opportunities: you'll provide recommendations to stakeholders regarding needed training support, update training documentation and ensure recommended solutions are implemented
• Overseeing quality assurance processes: you'll identify industry best practices and incorporate them into quality assurance programs, evaluate quality review processes, identify process errors and determine needed fixes, develop and implement process changes, evaluate service level data to determine behavioral gaps and training needs and collaborate with key stakeholders to develop action plans to improve agent service levels
• Managing maintenance and installation of systems hardware and software: you'll oversee the installation of new, replacement, or additional systems, ensure that the necessary repairs are completed on existing systems and track inventory and ordering system components as needed
• Implementing business plans: you'll communicate goals and manage staffing and scheduling, assign duties and coordinate workloads in order to achieve facility goals

You'll sweep us off our feet if...

• You're experienced with Warehouse Management Systems

• You have project management / implementation experience

• You have a quality assurance / systems background

• You enjoy teaching, training, and developing team members

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks:

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.

Who We Are

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, operating nearly 600 clubs in the US and more than 200 internationally. By offering affordable, wholesale merchandise to members, you'll help make saving simple for families and small business owners. Yes, we are a division of the Fortune #1 company, Walmart, Inc. and you'll quickly find that we're a company that wants you to feel comfortable bringing your whole self to work. A career at Sam's Club is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our clubs. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Bachelor's Degree in a related field (e.g., Management, Logistics, Business Administration, Financial Management, Production/Operations Management); and 1 year experience in an operations/distribution/logistics environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees for multiple departments / areas OR 1 year experience as a Walmart Logistics Area Manager supervising, evaluating, mentoring, and developing associates; managing associate workload; and participating in the hiring and promotion of associates OR 3 years experience in an operations/distribution/logistics/retail environment, supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of employees for multiple departments / areas OR 1 year experience as a Walmart Logistics Operations Manager supervising, evaluating, mentoring, and developing managers/supervisors; managing workload; and participating in the hiring and promotion of associates for multiple departments / areas.

Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Financial Modeling and Analysis, Inventory Management, Modeling/Forecasting, Preparing and executing budgets, Profit and Loss (P&L) Accountability, Supervising Associates, Talent Development, Walmart Logistics Manager, Walmart Logistics Systems

Bachelors: Business Administration, Bachelors: Finance, Bachelors: Logistics, Bachelors: Management, Bachelors: Operations Management

Primary Location...
6055 QUALITY WAY, PRINCE GEORGE, VA 23875-3038, United States of America

About Sam's Club

Sam Walton opened the first Sam's Club in 1983 to meet a growing need among customers who wanted to buy merchandise in bulk. Since then, Sam's Club has grown rapidly, opening more than 600 clubs in the U.S. and 100 clubs internationally. By offering affordable, wholesale merchandise to members, Sam's Club helps make saving simple for families and small business owners.

Sam's Club employs about 110,000 associates in the U.S. The average club is 134,000 square feet and offers bulk groceries and general merchandise. Most clubs also have specialty services, such as a pharmacy, an optical department, a photo center, or a tire and battery center.

Sam's Club is an Equal Opportunity Employer- By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.

All the benefits you need for you and your family

• Multiple health plan options, including vision & dental plans for you & dependents
• Free Membership and discounts in fresh produce
• Financial benefits including 401(k), stock purchase plans, life insurance and more
• Paid education assistance with college degrees through our Live Better U program
• Parental Leave
• Pay during military service
• Paid time off - to include vacation, sick leave and parental leave
• Short-term and long-term disability for when you can't work because of injury, illness, or childbirth

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com/Benefits.

Frequently asked questions

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