Job Description:
WHEELS, INC.
Job Description
Job Title: Subrogation Specialist
Department: Subrogation
Reports To: Subrogation/FNOL/Safety Supervisor
FLSA Status:
Prepared By: Susan Hajek
Prepared Date: 04/10/2019
Approved By:
Approved Date:
SUMMARY
Provide auto claim subrogation recovery for Wheels clients on the Collision Management program. Tasks will include all aspects of First Notice of Loss notifications and 3rd party auto damage recoveries. As a Subrogationist methods for recoveries will include negotiating with carriers, uninsured motorist direct collections, outsourcing to collection agencies, claim submission to arbitration and assisting with legal action.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Analyze and edit loss report folders to determine subrogation feasibility and establish common coding as specified by client parameters.
Administer claims in accordance with client profiles.
Assist and instruct drivers in rental, tow, and process needs as encountered.
Demonstrate & apply knowledge of insurance/subrogation industry trends and update management as needed.
Demonstrate & apply knowledge related to the United States, Canada and Puerto Rico for subrogation and insurance collection standards.
Negotiate and conclude subrogation attempts.
Maintain a timely diary of all pending files.
Prepare arbitration contentions.
Consult claim administration staff in all aspects of daily operations.
Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Strong Negotiation skills
Ability to reason and determine when it is economically feasible to take next steps related to file which may include Arbitration, litigation or closing files.
Must be organized and possess time management skills.
EDUCATION and/or EXPERIENCE
2 years auto insurance industry experience.
Minimum of 1 year experience in subrogation handling and arbitration.
Minimum of 2 years experience in customer service.
PC familiarity, including, but not limited to Windows environment and Lotus Notes.
LANGUAGE SKILLS
Bi-lingual-(Spanish/French) a plus
CERTIFICATES, LICENSES, REGISTRATIONS
ACLS designation by the American Educational Institute or comparable courses to be completed within year from hire date.
Courses to be completed within 2 years from hire
Law of Damages
Law of Subrogation
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to use desktop equipment such as telephone, calculator, computer
- Active interaction with internal and external contacts.
- Able to communicate verbally and written
- Able to sit/and or stand for long period of time
- Heavy phone work
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
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