Specialist - Admissions
Fox Valley Technical College

Specialist - Admissions

Fox Valley Technical College

Job Category
Regular Support Staff
FVTC Worksite
Appleton Main Campus, S.J. Spanbauer Aviation & Industrial Center
Hourly Rate
$22.29
Hours Per Week
40


Job Description Summary
As an initial point of contact with the college, the Admissions Specialist will champion our values of customer-centric care and student success. This position is responsible for attracting prospects, promoting FVTC and converting prospects into enrolled students. This position provides general course, program, and administrative information and guidance (Admissions, Financial Aid, and Registration) to entering students to ensure they have the resources necessary for transition to one of the College's occupational programs. The employee will work closely with Counseling and Advising Services, Enrollment Services, Multicultural Student Services, Educational Support Services, and academic departments and programs to ensure appropriate services and resources are provided to students.

Job Description

• Develop and maintain strategies to engage and convert prospective students to enrolled students. This requires marketing to FVTC representation at high schools, special events, community organizations, etc.
• Build and maintain relationships both in person and through the utilization of technology to include the college's student relationship management (SRM) system. This includes follow-up with contacts via phone, email, text, etc.
• Utilize the SRM system to enter leads appropriately and ensure targeted communication is distributed per established rules to prospective students. This includes collaborating with the CRM Enrollment/Retention Specialist to provide feedback to influence strategies to successfully meet the needs and demands of customers.
• Provide one-on-one and/or group intake sessions for incoming students to discuss FVTC program requirements schedule classes, pay for college, and develop a plan for the transition from their current situation to being an enrolled student. This may include collaboration with faculty and other departments across FVTC.
• Navigate admissions processes by program and have knowledge of MyFVTC to assist students.
• Plan and facilitate orientations and workshops for new students to include tours, new student registrations, nursing information sessions, etc.
• Assess student needs and provide referrals to college and community resources to support the educational goals of the student. This includes the coordination of transitional services such as Counseling and Advising Services, Educational Support, Multicultural Student Services, TLC, etc.
• Comprehension of testing, scores, and knowledge of the necessary preparation courses for programs. Understand and communicate program plans, checklists, and admissions requirements.
• Disseminate FVTC marketing material and publications in all outreach efforts.
• Serve as coordinators for major student recruitment events. Assist in scheduling, coordinating, and hosting individual and group campus visits for prospective students and families in conjunction with external recruiting activities and the College's enrollment management plan.
• Evaluate events, programs, and conversion efforts and make recommendations for improvement.
• Work with other departments at FVTC to develop future marketing plans. This may include outreach at job centers, career fairs, etc.

SECONDARY JOB FUNCTIONS

• Based on market conditions, provide input to the marketing staff on the development of FVTC marketing communications directly related to student recruitment.
• Monitor FVTC marketing material and disseminate as needed.
• Recruit, train, and oversee student ambassadors and interns.
• Other duties as assigned include involvement in strategic planning activities and initiatives.

QUALIFICATIONS, TRAINING, AND EXPERIENCE

• Associate Degree in a related field is required, AND
• A minimum of two years of recent, related experience which includes responsibility for working with students in providing entrance and program information and guidance in a college educational or transitional program, AND
• A minimum of two years of recent, related experience providing information to students on college admission, financial aid, or registration processes, OR
• An equivalent combination of education, training, and experience related to sales and marketing.
• Demonstrated experience in working with a diverse adult student population is required.
• Knowledge and experience regarding the needs of students with multiple educational barriers is required.
• Ability to design data collection systems and utilize data to evaluate/improve service delivery is required.
• Intermediate skills in Microsoft Excel.
• Advanced presentation skills preferred.
• Experience working with an electronic student records system is required; preferably PeopleSoft.
• Valid Driver's License is required.
• Subject to FVTC's Motor Vehicle Records Check.

ESSENTIAL APTITUDE, SKILLS, KNOWLEDGE, AND PERSONAL CHARACTERISTICS

• Demonstrate ethical conduct in all aspects of the work environment.
• Exceptional customer service skills and the ability to maintain an excellent working relationship with internal and external customers.
• Excellent oral and written communication skills, as well as good listening skills.
• Ability to identify needed action without continual direction.
• Excellent organizational skills with the ability to work under pressure.
• Neatness in work and appearance.
• Demonstrate a positive attitude, maturity, initiative, and integrity with a professional image contributing to the success of the college.
• Ability to work with diverse student, staff, and community populations.
• Ability to maintain confidentiality and professionalism. Accept responsibility for professional growth.
• Dependable, punctual, and commitment to following through on tasks.
• Flexibility in the work schedule is required, including nights and weekends.
• Ability to maintain composure and poise during conflict situations
• Ability to work independently and within a team environment.
• Demonstrated skill in providing students with entrance and transition guidance and direction in an educational or transitional program.
• Adaptability and the ability to perform in a quickly changing environment

Additional Information
Starting pay: $22.29 per hour.
Note: Internal applicants' wages will be based on the applicable compensation structure.

FVTC strongly and actively strives to increase diversity and provide equal opportunity within its community. FVTC does not discriminate against persons based on age, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, height, marital status, national origin, political persuasion, pregnancy, childbirth or related medical conditions, race, religion, sex, sexual orientation, transgender status, veteran status, weight or any other protected class.


To apply, please visit: https://fvtc.wd1.myworkdayjobs.com/en-US/FVTC/job/Appleton-WI/Specialist---Admissions_JR2024-736-1

Fox Valley Technical College celebrates diversity, supports equity and inclusiveness, and encourages individual expression in our workplace.









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