Senior Service Manager
CSG

Remote, United Kingdom

Hi, I'm Rita Dias, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do

• You will report to Director Service Management to contribute towards client management and governance of Managed customers.
• You will assume daily operational responsibility for Incident Management (Major), Problem Management, Release Management, Change Management and Service Relationship Management (and their governance thereof)
• Manage important relationships across technical teams and the customer to provide a service-centric culture.
• You will oversee all corresponding processes and governance performed by the function, ensuring that they are delivered following business need, minimum standards and supplier obligations.
• You will build, develop and lead the Service Management support & operations teams including succession planning and coaching
• You will setup of OLAs and supplier Service level agreements and reporting of KPI's

You should have

Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria. Remember, you are not solely your resume. Give your transferable skills the chance to tell the full story. Channel the power of YOU and apply to explore the possibility we're the perfect fit.

• Bachelor's degree in Computer Science or Business, or equivalent experience
• Proficiency in English in a business environment
• 10 years of operations/support management
• Experience managing a product within a large implementation/software transformation or operations outsourcing program.
• 6 years people management experience in a global environment or role.
• Experience telecommunications OSS/BSS operations
• Experience working with Systems Integrators and multiple vendors essential.

Who will love this job

• A trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
• A growth driver - you have a mindset that anticipates and adapts to changing needs and can bring partners together to contribute and work toward a shared vision
• A game changer - you dream big and push the limits of what's possible to improve for yourself and others
• A leader - you excel leading your own projects and produce impactful outcomes while dedicating time to mentor those around you to help them grow
• A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions

Perks & Benefits

• Work from home, in-office, or hybrid
• Emotional and mental well-being support
• Education assistance
• And so much more!

Our Story

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, our technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our locations, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world. Learn more

#LI-Remote

Location(s):
GB.Manchester.Client

This job has expired.