Senior Business Analyst - Transmission Programs & Support
FirstEnergy Corp

JOB DESCRIPTION

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Co., a subsidiary of FirstEnergy Corp. [FEU].

The Process Control & Continuous Improvement (PC & CI) group drives to enact impactful business change in the Construction & Design Services (C&DS) and Transmission organizations by actively promoting and facilitating the use of continuous improvement (CI) methods, fostering a passion for Performance Excellence, and empowering employees to make large process changes and incremental improvements.

The ideal candidate will have strong leadership and interpersonal communication skills, ability to present to audiences at all levels in the organization and demonstrated ability to build relationships with internal teams. The ideal candidate will have process mapping / discussion facilitator, business engagement, low code automation solutions, and project management skills. A history of implementing sustained improvements in industry using Lean/Continuous Improvement techniques is preferred.

The position is classified as mobile with a reporting location of Akron, OH, Fairmont, WV, Greensburg, PA, Reading, PA, Morristown, NJ, and Holmdel, NJ.

Responsibilities include:

• Building effective working relationships with assigned departments by assisting with identification and closure of improvement projects.
• Facilitating use of CI tools through improvement sessions, documenting requirements, communicating efforts and projects, and conducting regular round table/focus group sessions.
• Driving change to achieve higher levels of performance in safety, quality, performance, and cost every day.
• Promoting project identification, development, and implementation within Construction & Design Services and Transmission functional areas.
• Creating project plans, and guide peers and other stakeholders.
• Scheduling, facilitating, and conducting cross-functional process improvement sessions.
• Training and guiding personnel on use of Lean and other CI techniques.
• Working with executive leadership, setting strategy for project identification, prioritization, development and implementation in alignment with strategic goals.
• Coordinating with departments to develop, publish, update, and communicate the annual Strategic Business Plan.
• Reviewing proposed Project Lifecycle Management Process (PLMP) changes and coordinate approval of changes with PLMP process owner.
• Overseeing analysis of PLMP performance against goals and the establishment, maintenance, and reporting of PLMP KPIs.
• Ensuring application of project lessons learned.
• Conducting in-depth strategic research, analyzing data, interpreting results, and providing solutions that support the identification of root cause issues and supporting solutions to mitigate future recurrence.
• Acting as a resource to management to lead others at lower levels in the job family in solving highly complex problems.
• Being or becoming proficient in various software, analysis packages, and visualization tools including Power BI, Excel, PowerPoint, Power Automate, Power Apps, and SharePoint.
• Compiling, validating, monitoring, and reviewing department metrics with team to support achieving department goals.
• Preparing technical reports and summaries, sometimes on an ad hoc basis and making presentations when necessary.
• Data mining using query tools from various databases and systems.
• Developing process mapping and guidance for business processes.
• Developing and/or supporting reporting of key metrics and benefit realization.
• Supporting PowerBl by designing, testing, and debugging PowerBl dashboards and reports from functional specifications. These individuals will work from program specifications or prototypes.
• Assisting during emergencies and storm-related activities which may involve travel to various FirstEnergy locations, when requested.

Qualifications include:

• Bachelor's degree in Business Administration, Engineering, Math, Science, Finance, or a related discipline. Minimum of 4 years of relevant work experience is required. In lieu of a degree, 7 years of direct relevant experience may be considered.
• Relevant experience includes experience with CI methodologies and tools (such as Lean) and applying them in industry, advanced problem solving, writing work instructions, analyzing, and projecting required work, monitoring requirements to completion, data reporting, analysis, costing, and understanding of business processes, along with an in-depth understanding of the subject matter.
• Proficient with Microsoft Office tools, including Excel, PowerPoint, Visio, SharePoint, and Word is preferred.
• Experience with data source and report deployment on the PowerBl cloud service, Power Apps, Power Automate, creating intuitive reports to monitor opportunities and deficiencies, and Advanced level calculation and data transformation.
• Evaluation and mapping of a variety of data sources and gathering methods for synthesis.
• Experience in Structured Query Language (SQL), Data Analysis Expressions (DAX), Power Query M, and Power Fx, Power Automate or other workflow automation for translating business processes into automated solutions.
• Microsoft PowerBl experience in the development, maintenance, and testing of Microsoft PowerBl reporting and dashboard solutions.
• Demonstrate growth in use of research techniques.
• Tenacity and high bias for project closure.
• Solid understanding of how people go through a change and the change process.
• Knowledge of change management principles, methodologies, and tools
• Excellent communication, collaboration, and problem-solving skills.
• Highly driven, self-motivated worker that is organized, task oriented with a strong attention to detail.
• Experience in process/project development, planning/analysis, and performance reporting
• Ability to adapt communication skills to all audiences.
• Ability to work well under pressure, manage multiple priorities and projects.
• Excellent analytical abilities
• Ability to develop effective working relationships with employees at all levels of FirstEnergy.
• Ability to convey information at various levels in the organization.
• Ability to deliver quality, accurate work within established deadlines.
• Desire to continue to learn and grow, work across FirstEnergy, and deliver results.
• Travel will be required at times across the FirstEnergy service territory.

Benefits, Compensation & Workforce Diversity

At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.

Safety

Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.

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