Senior Account Manager
Caterpillar

Career Area:
Sales
Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

WE BUILD WHAT MATTERS

What matters most to you? Is it being a part of a strong team? Supporting your family? Solving global problems? You can do these and more at Caterpillar; where your work enables progress around the globe, and you contribute to meaningful work. Together, we can build what matters.

Job Summary:

Electric Power Division (EPD) has an opening for a Senior Account Manager. In this role you will oversee and coordinate all sales and marketing activities for a significant client or specific client group.

About EPD:

Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We're committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

What you will do:
• Consult with dealers and internal business partners on the subject of sales and service support of product to "corporate account" customers.
• Designing processes for informing customer of rates, shipping date, anticipated delays and any additional information needed by the customer.
• Working directly with customers to collect information, sell additional products and services to current customers, and ensure customers' needs are met.

What you will have:
Customer Focus: Experiential knowledge of data center customer needs and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:
• Facilitates creation of the 'right' products and services to resolve customer business issues.
• Fosters strong customer relationships via delivery on commitments, open communication, and on-going feedback/improvement.
• Advises others on creating customer focused environments in various scenarios.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.

Industry Knowledge: Experiential knowledge of common practices and trends within the data center industry and ability to apply industry knowledge appropriately to diverse situations.
Level Working Knowledge:
• Working knowledge of the range of industry standard products and services from basic to flag-ship and why different customers select within this range
• Demonstrates current knowledge of the regulatory environment for industry segment.

Decision Making and Critical Thinking: Ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:
• Differentiates assumptions, perspectives, and historical frameworks.
• Evaluates past decisions for insights to improve decision-making outcomes
• Assesses and validates decision options and predicts their potential impact.
• Advises others in analyzing and synthesizing relevant data and assessing alternatives.

Effective Communications: Ability to effectively transmit, receive and interpret ideas through the application of appropriate communication behaviors.
Level Extensive Experience:
• Demonstrates both empathy and assertiveness when communicating a need or defending a position.
• Employs appropriate methods of persuasion when soliciting agreement.
• Maintains focus on the topic at hand.

Relationship Management: Ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Extensive Experience:
• Communicates to clients regarding expectations of all parties.
• Participates in negotiating the terms of the business relationship.
• Maintains productive, long-term relationships with clients or vendors.
• Creates opportunities to educate support teams on client priorities.

Top Candidates Will Also Have:

• Minimum 5 years of experience in the generator packaging industry, specifically with respect to large, global data center customers.
  
• Strong experience with reviewing and applying customer specifications including consulting with customers on the implications of and potential conflicts within their specifications.
  
• Deep expertise in all phases of the generator and packaging sales process from customer forecasting, spec review / CDE's, purchase agreement, engineering, manufacturing, delivery and commissioning.
  
• Comfortable with a knowledge based, consultative approach to sales and relationship management.
  

Additional Information:

• Domestic relocation assistance is available.
  
• The position is located in Griffin, GA.
  
• The position requires domestic travel up to 30%.
  

Employee Benefit Details:

• Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world.
  
• Here you earn more than just a salary because we value your performance. We offer a total rewards package that provides benefits on day one (medical, dental, vision, RX, and 401K) along with the potential of an annual bonus.
  
• Additional benefits include paid vacation days and paid holidays (prorated based upon hire date).
  

Final Details:
This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.Caterpillar.com/Careers

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Posting Dates:
April 23, 2024 - April 29, 2024
Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

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