Security Supervisor
VOA Chesapeake

Baltimore, Maryland

This job has expired.


Volunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America - one of the nation's largest and most comprehensive human services organizations.

Our founders envisioned a movement dedicated to reaching and uplifting the American people. On behalf of the organization, the Booths pledged "to go wherever we are needed, and do whatever comes to hand". Their declaration continues to guide Volunteers of America's impact on "Helping America's most vulnerable".

Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts (DEI), we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities.


Reports to the Assistant Director of Facility Operations (ADFO) and assists in maintaining the overall security of the facility and monitoring of resident activities. The Security Supervisor is the designated team leader of the shift, responsible for coordinating staff assignments and communicating all pertinent information to management when necessary. This person participates in training and supervision of Security Support and Specialist personnel and supervises the proper performance of Control Center procedures in accordance with program operations policy requirements. The Security Supervisor is also responsible for the physical security of the facility including resident counts and facility/perimeter rounds as well as direct oversight of 24/7 monitoring procedures as performed by the Security Support/ Specialist staff.


  • Monitors operations of the facility by supervising all activities of residents, observing and identify residents in unauthorized locations & communicate with resident service staff and program management regarding appropriate corrective actions.
  • Conducts regular and periodic resident counts and facility/perimeter rounds, as well as inspection including rooms, offices, and service areas.
  • Maintain resident sign in/out log and/or enter departures and returns in the electronic case management database as well as accurately completing all other logbooks, forms, and records.
  • Maintains facility cleanliness, supervises, assigns, and/or monitors resident cleaning activities, ensuring facility is maintained in a clean, orderly fashion at all times.
  • Monitors resident behavior to ensure compliance with Volunteers of America Chesapeake policies, rules and regulations as well as the Federal Bureau of Prison Prohibit Act. Reports abnormal behavior to Program Director or On Call Supervisor. Completes disciplinary reports when required.
  • Maintain comprehensive written record of significant events that occur during shift in program logbook and electronic case management database.
  • Maintain appropriate communications and interactions with residents in accordance with program requirements and agency behavioral standards.
  • Ensure residents receive meals when not present during schedule meal times.
  • Maintains and dispenses medication to residents in accordance with operational procedures.
  • Collects urine specimens and administer breathalyzer to monitor resident substance abuse.
  • Provides support to residents as needed. Foster and promote a healthy, clean perspective of resident
  • Monitors all entrances to facility.
  • Controls contraband in facility through general observation, individual, room and property searches.
  • Inventories and/or secures personal possessions of newly arriving, absconded and/or terminated residents.
  • Monitors operation of facility equipment and reports property/facility malfunctions, needed, repairs to appropriate maintenance and program management staff.
  • Takes appropriate actions in accordance with policy and procedure in emergencies, life or safety threatening situations. Document and report violations, hazards to the appropriate program management staff.
  • Complete with resident intake procedures.
  • Brief incoming shift staff on resident activities via logbook and electronic case management database.
  • Assign shift post and/or shift assignments/task.
  • Conducts periodic fire drills and performs other safety duties as directed.
  • Training and sign on-the-job checklist for new hires.
  • Assist with staff scheduling.
  • Perform duties as outlined in Programs Operations Manual.
  • Attend staff meetings and other VOAC work-related meetings and functions.
  • Drive on company business and/or transport residents as required.
  • Participate in the provision of pre-service and in-service training for staff as directed.
  • Participate in 40 hours of annual training as mandated by VOAC, Federal Bureau of Prisons and ACA. New candidates must complete 120 hours of employment within the first year of employment.
  • Maintain and demonstrate working knowledge of VOAC policies, procedures and operational procedures, as well as contractual obligations established by Federal Bureau of Prisons and ACA standards.

  • Ensures a safe, secure and efficient facility and program 24 hours per day.
  • Ensures safety of resident and staff in fire and other emergencies.
  • Ensures resident compliance with VOAC policies and rules.
  • Encourages residents successful completion of the program.


The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
  • The physical ability stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and operate office equipment.
  • Move and lift light objects up to 30 pounds such as mail, supplies, files, and equipment.
  • Operating office equipment requiring continuous or repetitive hand/arm movements.
  • The ability to remain in a sitting position or walking for extended periods of time.
  • Ability to withstand exposure to the cold and heat.
  • Occasionally, ability to lift, carries, push, pull or otherwise move objects, including the human body.


Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.


  • Successful candidate shall possess an Associate of Arts Degree in Human Services or a related field and 2-5 years experiences in a human services, security, corrections field or related field.
  • Demonstrated expertise and experience (3 years) in providing services to a similar population may be substituted for the degree requirement.
  • Position requires effective oral and written communication skills and the ability to develop effective working relationships with residents, staff and community partners are also required.
  • Strong organization skills, problem-solving skills and judgment are desired.
  • Security Supervisor candidates shall possess the following skills: Report writing, assessment of character/behavior, and behavior management, and a working knowledge of health and safety regulations as pertains to a community residential center.
  • The successful candidate must also have a working knowledge of computer word processing and a reasonable proficiency with business computer applications.
  • The position requires a reasonable combination of the following skills and knowledge: the ability to supervise others, to supervise the accurate completion of security and resident monitoring records, to maintain consistently high standards of training and performance among Security Support/Specialist staff, and to provide effective oversight of Control Center operations on a 24/7 basis. To ensure proper staffing for a 24/7/365 operation, employees may be required to work varied shifts, including weekends and holidays and/or mandatory overtime.
  • Excellent written and verbal communication skills
  • Ability to work in a fast healthcare environment
  • Experience with Microsoft Suite (Power-point, Excel, Word etc)
  • Bilingual in any language a plus

NOTE: A bonafide occupational exception may be established for this position based upon sex/gender when it is necessary to ensure that at least one female and one male are on duty during each shift.


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