Location: Salt Lake City, UT
**Must be local to Salt Lake City**
Shifts: Will need to be open to day shift hours, most the work is done on EST, but there is a huge possibility of being asked to do night shift work to help support the India team during their unfortunate COVID-Surge.
Contract Length December 2021 (HUGE possibility of going into 2022 and permanent)
WHO WE ARE: Goldman Sachs is leading global investment banking, securities and investment management firm that provides a wide range of services worldwide to a substantial and diversified client base that includes corporations, financial institutions, governments and high net-worth individuals. Founded in 1869, it is one of the oldest and largest investment banking firms. The firm is headquartered in New York and maintains offices in London, Bangalore, Frankfurt, Tokyo, Hong Kong and other major financial centers around the world.
Must Have Requirements:
-1+ years of experience in Technical Support
-Experience in an Enterprise environment troubleshooting tickets
-Should be a very good team player, collaborative, self learner and self motivated
-Good understanding on the MS Office products such as Word, Excel, Power point, etc
-Troubleshooting skills and support experience on following: Windows platform in Windows 2000 and Windows XP, Networking, LAN , WAN, Corporate enterprise domain infrastructure environment, Widows Desktop and Server Operating system, Windows Active Directory, MS Outlook
-Basic concept knowledge of Citrix/VM Ware/Virtualization
Day to Day: To handle Customer's query or problem over phone. Take ownership of all the calls coming into Service Desk. Periodically updating calls/customer as required. Provide timely resolution and effective documentation. Proactive and logical thinking in resolving problems. Make judgement as to when the problem has to be escalated and should follow-up on the calls. Proactive and logical thinking in resolving problems. Make judgement as to when the problem has to be escalated and should follow-up on the calls.