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QA and Customer Service Manager
Southeastern Container

Winchester, Virginia

This job has expired.


We are a progressive manufacturer of PET beverage bottles, supplying the Coca-Cola bottling system on the East Coast and in the Midwest. We have a proven track record of stability and sustained growth over the past 30 years, and are looking for candidates for the following position:

Q. A. and Customer Service Manager

REPORTS TO: Manufacturing Plant Manager

BASIC FUNCTION: Responsible for developing and maintaining excellent customer relationships through routine visits, partnership meetings, and follow-up on all DMR issues. Responsible for developing the Lab Technician(s) and/or the Customer Service Representative to a high level of performance. Support the production, customer service, and research and development requirements of the Company through customer support, lab testing, line trials, training, and application of quality measures and procedures. Coordinate Lean Manufacturing and Six-Sigma activities as required within manufacturing operation.

RESPONSIBILITIES:

  • Develop and maintain close relationships with customers through routine visits. Manage the DMR system and respond to customer issues with corrective action plans. Insure the DMR system is maintained in an "up to date" status and the information is accurate in both the DMR system and the SEC data base information for quality and service issues.
  • Communicate information on business issues, testing requirements and performance results. If applicable, direct the activities of the Lab Technician(s) and/or Customer Service Representative, keeping them focused on servicing the Q. A. related needs of the Company through timely and accurate testing and reporting of test data.
  • If applicable, assist the Lab Technician(s) and/or Customer Service Representative with communication with internal or external teams on any issues, problems or concerns. Help with problem identification and resolution.
  • Continually look for improved methods of testing and evaluation that will improve the lab's ability to meet quality assurance goals. Encourage peer review of reports. Assure that all necessary validation and verification documentation as required by Coca-Cola USA certification audit program is current and accessible. Work with the Corporate Q.A. Manager on developing and updating Q.A. Standard Operating Procedures (SOP's).
  • Facilitate and/or support all food safety compliance programs, audits and the teams associated with these programs.
  • Set priorities so that projects requiring a quick response are completed first. Develop systems so that all projects are monitored and assure that the information produced by the lab is done correctly and provided to the right customer on a timely basis. Make sure that the appropriate format for supplying information is followed.
  • Maintain familiarity with all test procedures and the daily requirements and maintenance of the Hertzler system. Update procedures as needed to assure the integrity of the lab operation. Collect and review all Cp and Cpk data as required for all product lines, identify areas of non-compliance and coordinate corrective action plans with the General Manager as required. Achieve and maintain a minimum 'Green belt' status for Six-Sigma process improvement efforts within plant.
  • Assure that the Lab Technicians and/or Customer Service Representative have access to all necessary training. Coordinate plant quality process improvement activities, including, but not limited to, training for Six-Sigma process improvement, facilitation of "Corrective Action Teams" or process improvement efforts.
  • Assure that all daily quality checks are scheduled and performed, including necessary documentation of testing data. Monitor any out of specification or out of control situations and communicate information to the General Manager and Team Leaders.
  • Accompany the General Manager or other key staff members to Partnership Meetings or other customer visits as requested.
  • Perform other duties as requested by the General Manager. Comply with all activities related to product safety, legality, regulatory compliance and quality.

    • EQUAL OPPORTUNITY EMPLOYER/ VETERANS/DISABLED/MINORITIES/WOMEN

    Job Requirements:

    My have strong communication skills, both verbal and written
    Strong computer skills are a must
    Four year degree preferred but will consider related work experience.

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