AmbulatoryServices provides consulting and practice support to the Ambulatory practicesof Brigham and Women's Hospital and Brigham and Women's Physician Organization.Ambulatory Services is charged with supporting ambulatory practices inimproving operational, business and administrative outcomes, including but notlimited to: service excellence, new patient access, productivity/financialmetrics, regulatory compliance and Ambulatory quality and safety. Reporting tothe Executive Medical Director, Ambulatory Services, the Project Manager'sresponsibilities include, but are not limited to: 1. providing comprehensiveproject management of strategic initiatives that advance Ambulatory's mission;specifically including text messaging patient outreach and other projects andprograms as defined by the Ambulatory Services leadership team; 2. executinganalyses, creating dashboards, and organizing data to guide decision making andsupport initiative implementation; 3. establishing, maintaining and continuallyimproving coordinated, effective communications for the Ambulatory enterprise;4. maintaining and executing improvements to Ambulatory Services'infrastructure.
PRINCIPALDUTIES AND RESPONSIBILITIES:
- Providessupport for core Ambulatory functions across assigned Departments/Divisions:Text Messaging outreach, Access, Growth, Patient Experience, Revenue Cycle,Quality and Safety and compliance.
- Directs andmanages projects on behalf of the Director and other management staff.
- Acts torepresent the Ambulatory Services team on internal and external committee ortask forces as needed.
- Comprehensiveproject management of strategic initiatives: Develops project work plansincluding identification of key stakeholders, deliverables, timelines and requiredresources for initiatives related (but not limited) to: service excellence,patient safety, clinical compliance, and operations improvement. Overseesoperational and logistical aspects of projects, such as meeting schedules,agenda development, etc.; ensures project requirements are achieved in a timelyfashion and within guidelines. Continuously assesses and makes effectiverecommendations to address barriers or obstacles to achieving project goals.Develops measurement and analytic strategies to monitor the outcomes ofprojects over time. Crafts messages, creates communications and deliverspresentations related to project plans/status. Leads and managesworkgroups/committees charged with setting project direction.
- Executeanalyses, create dashboards, and organize data to guide decision-making andsupport initiative implementation: Structures and executes quantitative andqualitative analyses to guide decision making and determine project direction.Creates, maintains and improves dashboards and other data communicationvehicles to advance Ambulatory's public reporting infrastructure. Develops andadministers surveys and organizes data to track compliance with initiatives.Develops and coordinates project evaluation to assess impact. Collects, organizes,summarizes materials for presentations by the Senior Director and ManagementTeam.
- Establish,maintain and continually improve coordinated, effective communications for theAmbulatory enterprise: Develops and disseminates written communications for avariety of Ambulatory audiences through multiple channels, includingnewsletters, email updates, intranet site, etc. Creates and delivers concise,effective presentations and status updates to various Ambulatory audiences,such as practice leadership and administrators. Play a lead role in meetingorganization, including establishing agendas, coordinating presenters andoverseeing all logistical components of meeting planning.
- Maintain andexecute improvements to Ambulatory Services' infrastructure: Develop, manageand regularly update on-line content for Ambulatory Services. Develop, manageand regularly update Client Relations Management system to track and improveinformation management for BWH/BWPO practices. Develop, maintain and overseeoperational infrastructure of Ambulatory Services as required. Continuouslyidentify and implement improvements to Ambulatory Services' infrastructure.Other duties as assigned.
- Master's degree in public health, healthcare management, business administration or related field strongly preferred. Bachelor's degree in a related field required.
- Minimum of 3 to 5 years' experience in the healthcare field or project management.
- Demonstrated experience in quality measurement and project management.
- Demonstrated experience working with novel technology in healthcare strongly preferred.
- Demonstrated expertise in managing working relationships in a matrixed structure.
- Experience in promoting healthcare provider behavior change is desirable.
- Ability to manage multiple projects simultaneously to meet department objectives and deadlines consistently
- Self-directed and displays good judgment
- Strong organizational and interpersonal skills
- Ability to establish and cultivate constructive client relationships
- Ability to navigate and develop effective working relationships within a large, matrixed organization
- Strong communication and presentation abilities
- Demonstrated organizational and analytical skills.
- Demonstrated ability to identify problems and follow through until resolution.
- Independently motivated and a self-starter.
- Ability to manage multiple projects simultaneously, set priorities, work independently, and collaborate with team members.
- Office environment in healthcare setting.
- Occasional travel to offsite Brigham and Women's locations may be required.
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status.