Project Leader, Network and Telecom
American Woodmark

With over 10,000 employees and more than a dozen brands, American Woodmark is one of the nation’s largest cabinet manufacturers. By partnering with major home centers, builders, and dealers, we spark the imagination of homeowners and designer and bring their vision to life. Across our service and distribution centers, our corporate office and manufacturing facilities, you’ll always find the same commitment to customer satisfaction, integrity, teamwork, and excellence.

We are on a journey to encourage an inclusive Woodmark and are taking meaningful actions to promote diverse representation across every part of the business. Together, every team member contributes to making American Woodmark a place where people can express who they are through what they do.

POSITION PURPOSE:

The Project Leader, Network Solutions is a key member of the Information Technology team whose primary mission is to partner with key business and IT leaders for the delivery of all network and telecommunication services that enable key business operations and critical business applications across the enterprise. This position requires expertise in areas operations and support of the network & telecom function including data centers, networking, telecommunications, cybersecurity, compliance and related services. This role maintains relationships with externally sourced network and telecommunication capabilities. As a key member of the information technology department this role contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring the enterprise network and telecommunications strategy is fully aligned and positioned to deliver compelling business value. Provide a high-level of customer service across the organization with a primary focus on systems availability, performance, reliability, security and established service level metrics.



As a critical member of the Network & Telecom Services team this position is responsible for: the installation, upgrade and support of company’s networking platforms; LAN, WLAN, MPLS, remote access; security, firewalls, malware protection, web filtering; cloud service connectivity, SSO; disaster recovery planning and testing; maintaining SOX compliance within IT controls and manage access security. Maintenance and support of these systems as required including troubleshooting of business systems; infrastructure Level III service desk support and after hours support as necessary with a high priority on confidentiality, integrity and availability.



IDEAL CANDIDATE PROFILE:

To perform this job successfully, an individual must be able to excel at the essential functions assigned. The requirements listed below are representative of the knowledge, skill and ability required.

Experience


* 5+ years of Network Engineering/Architecture experience.
* 3+ years in IT support
* 2+ years in Cisco support is a plus
* Strong hands-on experience in the configuration of Cisco products and other communications equipment/suites in a global enterprise environment.
* Experience with the install, configuration, and management of routers, switches, and wireless devices.
* Experience in a broad range of networking tasks including planning, design, test, integration and deployment of high-speed, secure, highly survivable, voice, data & video networks.
* Network certification (CCNP/CCIE) or equivalent experience preferred. Broad knowledge of various system, network, and security practices.
* Must have knowledge of all aspects of IT infrastructure.
* Knowledge of common security vulnerabilities and mitigation strategies
* Experience with infrastructure management tools.
* Hands-on experience with virtualization platforms: e.g. VMWare, Citrix
* Hands-on experience with Microsoft servers, Active Directory
* Experience with cloud-based services: Office 365, SSO, AWS or Azure
* Experience with networking, cloud, server, storage and client technologies: (e.g. SAN, VSAN, IaaS, automation, backup, business continuity, disaster recovery, ITSMS, VoIP, LAN, WAN, SDWAN, clients, mobile, video, VDI and SBC)

Skills


* Effective influencing and negotiation skills in an environment where resources required for success may not be in direct control of this role
* Excellent analytical, strategic conceptual thinking, strategic planning and execution skills
* Strong business acumen, including industry, domain-specific knowledge of the enterprise and its business units
* Ability to build consensus, making decisions based on many variables, and gain support for major initiatives.
* Strong sense of self, ethics and effort, as well as the willingness to go the extra mile to achieve important goals.
* Understanding of current and emerging network & telecom technologies and practices, and how other enterprises are employing them.
* Knowledgeable in how to apply network & telecom capabilities to achieve regulatory or statutory compliance requirements.
* Expertise in establishing and improving infrastructure operations, as well as other working practices (e.g., ITIL).



Education


* Bachelor’s Degree in Computer Science, Information Systems, or another related field.
* Or equivalent work experience and/or related technical certifications as a substitute for bachelor’s degree.



ESSENTIAL FUNCTIONS:


* Responsible for technical input into all network & telecom projects and technologies to ensure alignment with overall strategic direction.
* Participate in the development of the IT architecture, technology roadmap and governance related to comprehensive systems modernization strategy. Define a clear direction for core technologies; networking, cloud, server, storage and client technologies: (e.g. SAN, VSAN, IaaS, automation, backup, business continuity, disaster recovery, ITSMS, VoIP, LAN, WAN, SDWAN, clients, mobile, video, VDI and SBC)
* Monitor and continue to improve upon customer satisfaction and service delivery management.
* Participate in the design, planning, implementation, and maintenance of the network and telecommunication services that supports the company’s operations and business applications.
* Establish appropriate service levels and the processes to ensure that KPIs are met.
* Oversee root cause analysis process for related incidents including; problem tracking, RCA templates, post-mortems, and action item follow-up, monthly metrics.
* Defines, develops and manages a comprehensive and integrated ITSM landscape, based on best-practice processes, disciplines and related toolsets.
* Provides input on what emerging technologies should be incorporated into network & telecom products and services to successfully deliver overall IT strategy.
* Supports the development of a network & telecom sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.
* Serves on IT planning and policymaking committees; drives the development of enterprise technology standards, governance processes and performance metrics.



SUPERVISORY REQUIREMENTS:


* Typically, this position has no supervisory responsibility.

SCOPE & EXPECATIONS:


* Essential Physical Tasks


* While performing the duties of this job, the employee is required to sit and talk or hear. The employee frequently is required to handle or feel and reach with hands and arms. The employee is frequently required to stand and walk. Lifting requirements are typically less than 50 pounds on an infrequent basis.
* Reports to: Manager, Network & Telecom
* Recruitment process may consist of any combination of phone, video and in person interviews.
* Offers may be contingent upon successful completion of Background Check, Drug Screen, Physical Examination and/or potential Motor Vehicle Check.

BENEFITS PACKAGE INCLUDES:


* Competitive Compensation
* Health Care Benefits
* Paid Holidays
* Paid Vacation Days
* Paid Sick Days
* 401(k) Match
* Tuition Assistance
* Relocation Assistance when available

AN EQUAL OPPORTUNITY EMPLOYER

The American Woodmark Corporation does not discriminate on the basis of race, color, national origin, ancestry, age, religion, military and veteran status, sex, gender, gender identity, gender expression, sexual orientation, genetic information, marital status, medical condition, pregnancy, or any other legally protected characteristic; and it will comply with all applicable state discrimination laws. No person will be denied employment solely because of a disability, provided that the person can perform the essential functions of the position for which the person has applied, either with or without reasonable accommodations.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled