Partner Solutions Manager, Community and Impact Partnerships
Facebook App

We are seeking a Partner Solutions Manager who can collaborate closely with the Health Partnerships team under Meta's Community and Impact Partnerships team. This role will support Strategic Partner Managers (SPMs) in driving partner performance, delivering recommendations, working cross functionally with operational teams to ensure high quality support on partner escalation.The candidate will have experience in client success, building relationships, managing expectations, and using data-backed insights to advocate for partner needs. The ideal candidate will also have experience in online operations and incident response to escalate partner issues.

<ul><li>Proactively analyze data to identify opportunities, recommend best practice, and deliver insights to drive partner performance</li><li>Support Health nonprofits and liaise with Strategic Partner Managers and other internal stakeholders to ensure that partners have the best possible experience on the platform</li><li>Regularly review partner escalations to ensure their timely resolution, and proactively drive resolution of complex technical issues with internal Ops support teams</li><li>Work closely with Meta's Global Ops, Policy, Integrity, and Product cross functional teams to understand business priorities and communicate partner pain points</li></ul>

<ul><li>BA/BS degree or higher</li><li>8+ years of experience in client success, consulting, or account, partner, or project management</li><li>2+ years of work experience in customer support</li><li>Demonstrated experience in presenting technical content to general audiences</li><li>Demonstrated experience in translating data insights into business narratives in executive updates</li></ul>

<ul><li>Experience in ad performance strategy</li><li>Knowledge of community building and the nonprofit space</li><li>Experience working with or in support of diverse communities</li></ul>

Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.

Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.