Network and UC Support Engineer II
Red River Technology

The Network/UC Engineer II is primarily responsible for working on a team at the Red River Service Desk. This position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. Our engineers are responsible for maintaining user uptime and improving their experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization's perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. This position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service.

Essential Duties and Responsibilities:

• Previous experience with fast-paced consulting or MSP environment a plus.
• Troubleshooting network issues in switches, routers, and wireless solutions.
• Comfortable with troubleshooting and managing firewalls (ASA, FTD, Meraki ,Palo Alto, Sonicwall)
• Experience with VPN implementation, troubleshooting, and problem resolution.
• Experience with SD-WAN
• Experience with UCaaS
• Monitors, troubleshoots and resolves Unified Communications (UC) and Network related issues, escalating as necessary
• Set up, configure, troubleshoot and test on-premise Cisco Unified Communications Manager (CUCM); Cisco Unity Connection (CUC); Cisco Unified Contact Center Express (UCCX), IM & Presence server. Cisco Phone MACD
• Troubleshooting and maintain MRA with Expressway Core and Edge
• Escalating problems to vendors
• Work with monitoring tools to diagnose via logs and investigate failures or errors in the Network/UC environment.
• Collaborate and communicate with other team members to provide good service and issue resolution
• Typical workload but not limited to 70% Networking 30% UC

Minimum Experience and Other Required Experience

• Minimum 3 year of related experience troubleshooting Network and UC.
• Strong work experience with Firewall/Router/Switch/Wireless Troubleshooting and SD-WAN
• Experience with site to site and client VPN configuration and troubleshooting
• Experience with Cisco CUCM, CUC, UCCX, Expressway's, IM & P.
• Experience with voicemail and unified messaging
• Participate on on-call rotations
• Ability to work weekends and/or off hours as necessary to meet clients' needs

Education and Certifications

• Desired
  • Bachelor's degree in IT or related fields
  • CCNP Enterprise
• Required Certifications: CCNA

Additionally, an ideal candidate will possess:

• Strong consulting and communication skills
• Confidence and experience in front of clients
• Strong ability to work in a team-based environment
• Ability to be a self-starter and possess good time management skills

Candidates for the job should possess excellent organizational skills as well as the ability to efficiently multi-task. Ideal candidates have a strong focus on day-to-day operational excellence, and a personal style that builds trust, and inspires loyalty. The candidate should be motivated, proactive, be able to learn and adapt quickly.

Established in 1995, Red River delivers information technology solutions to a worldwide military and civilian customer base and the New England enterprise market including healthcare, financial services and education customers. Red River is ranked the 5th fastest growing company in NH by Business NH Magazine and has demonstrated consistent year over year revenue and employee growth since its inception. With corporate offices in Claremont, NH, Red River has satellite offices in Virginia, Texas and California.

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veteran status.

Red River offers a competitive salary, excellent benefits and an exceptional work environment. If you are ready to join a growing company, please submit your resume and cover letter (required).

COVID Vaccination: Prospective and/or new employees will be required to comply with Red River's COVID vaccination policy (which includes being fully vaccinated to enter a Red River office or attend a Red River event) and, if applicable to the position, government vaccination mandates. Where required, Red River employees must submit proof of vaccination on their first day of employment. Prospective or new employees may seek an exemption to applicable vaccination requirements and must have an approved exemption prior to the start of their employment. Customer site vaccination requirements, if more stringent, will take precedence over Red River's vaccination policy. Applicants in need of an exemption due to a sincerely held belief or disability should contact accommodation@redriver.com.

Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.

This job has expired.