Manager, Fundraising System Support
JDRF International

Miami, Florida

This job has expired.

JDRF is the leading global organization funding type 1 diabetes (T1D) research. Our mission is to accelerate life-changing breakthroughs to cure, prevent and treat T1D and its complications. To accomplish this, JDRF has invested more than $2.5 billion in research funding since our inception. We are an organization built on a grassroots model of people connecting in their local communities, collaborating regionally for efficiency and broader fundraising impact, and uniting on a national stage to pool resources, passion, and energy. We collaborate with academic institutions, policymakers, and corporate and industry partners to develop and deliver a pipeline of innovative therapies to people living with T1D. Our staff and volunteers in chapters across the United States and our five international affiliates are dedicated to advocacy, community engagement, and our vision of a world without T1D. For more information, please visit or follow us on Twitter @JDRF.

As a JDRF team member, you can look forward to interesting and challenging work, building strong relationships with fellow staff and our network of volunteers, and having a meaningful impact on the lives of everyone affected by this devastating disease. JDRF supports a diverse and inclusive workforce and is an Equal Opportunity Employer.

The Manager, Fundraising System Support will work primarily with Signature and P2P event fundraising applications to support financial processing. This position plays a critical role in JDRF's financial and data management including policy development, donation processing, donor acknowledgement, data entry, and data integration between fundraising applications, CRM, ERP, and third-party partners. The Manager will manage two direct reports, and will ensure their assigned work is completed within an established set of service-level agreements (SLAs) with our Chapter leadership, National Development leadership, and third-party partners.

This position will work closely with the Finance, Technology and Resources teams to ensure timely and accurate event related entry and tracking and will foster and drive an environment of continuous improvement. The Manager, Fundraising System Support will serve as the enterprise Subject Matter Experts (SMEs) for policy development, financial transaction coding and processing of all event fundraising revenue streams for Chapters. This position requires outstanding organizational skills, communication skills, customer service skills and business acumen.


  • Manage two Specialists to support team goals and responsibilities
  • Setting and enforcing policy as relates to event fundraising and systems
  • Project set up and data entry as necessary (GG)
  • Support to chapter for event RSVP management (GG)
  • Entering and maintaining sales and payments (GG)
  • Invoice generation for event related sponsor/donor donations (GG and LO)
  • Distributing outstanding payment reports (GG and LO)
  • Reconciling GG statements
  • Post event acknowledgements, reconciliation & settlement (GG and LO)
  • Run DSP reports for Ride and Challenge events (LO)
  • Ensuring fundraising system revenue totals are in sync with CRM
  • In conjunction with development, develop and enforce policies supporting data governance in the fundraising systems.
  • Provide guidance and support to chapters and communicate process improvements to ensure compliance and successful implementation within the chapters.
  • Other duties as assigned

Event Registration and Donation Management
  • Ensure appropriate staff are available and trained to execute organizational practices and policies to enhance constituent experience and ensure accuracy, data integrity and audit compliance.
  • Serve as point of contact (or lead, if necessary) for GG event support, specific to registration and/or check out procedures for event when donor dollars are being collected and delivery to RMG. Also assist with pre-event organization and integrity with receipt and guest details in collaboration with chapter staff.
  • Serve as point of contact (or lead, if necessary) for LO event support, specific to money collection and delivery to RMG.
  • Train chapter staff as needed for event day/night finance process.
  • Enter payments, process credit cards and assist with donor data entry, money moves and resolution of donor data issues.

  • 3+ years progressive experience in an accounting, finance, or business administration role. Experience in nonprofit organizations preferred
  • College degree or equivalent work experience
  • Working knowledge of basic accounting principles
  • Experience with Salesforce, Workday/ERP applications, and fundraising applications strongly preferred
  • Experience implementing projects that include data and system Integrations
  • Working knowledge of Excel, PowerPoint, and Word required
  • Working knowledge of JDRF financial policies and revenue coding business rules strongly preferred
  • Excellent time management skills with ability to handle multiple projects
  • Excellent communications skills (verbal and written)
  • Excellent customer service skills
  • Pro-active approach focused on problem solving
  • Fast learner and able to link diverse sources of information to the business, including ability to handle confidential information and materials with appropriate discretion
  • Ability to work and make judgments independently and take initiative
  • Well-disciplined and a self-starter that is extremely resourceful
Travel Requirements: The Manager may be required from time to time to travel Chapter locations and/or National headquarters. Travel will be < 5%.

Targeted Salary Range: 65-80K

Essential Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.

The employee must occasionally lift and/or move up to 25 pounds, and infrequently up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Additional information:

Requests for medical, religious, and other exemptions will be considered on an individual basis. JDRF will comply with all federal, state, and local laws.

JDRF supports a diverse and inclusive workforce.
JDRF is an Equal Opportunity Employer.
All your information will be kept confidential according to EEO guidelines.

This job has expired.

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