Manager, Endocrinology Department
North Shore Physicians Group(NSPG)

About Us

North Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone-to the benefit of everyone we serve.

We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers. Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.

With NSPG as your employer, you'll experience clinical excellence, supportive practice environments, and opportunities for career advancement!

General Overview

The Manager of NSPG Endocrinology is responsible for leading operations of this specialty service line, which spans across the following locations: Lynn, Saugus, Swampscott, Salem, Peabody, Beverly, Danvers, and Rowley, MA.

They are responsible for:

• Troubleshooting delays in lag time for patients in the department and ensure referrals are in place and appropriate.
• Providing education and training to the Patient Service Representatives (PSRs) on decision tree scheduling, and act as a dedicated resource for PSRs.
• Monitoring schedules for patients non-contacted insurances and proactively inform patients of resources to select accepted insurances to avoid open slots unutilized in endocrine schedules.
• Providing administrative support to endocrinologists for expenses, coverage calendar distribution, and endo pool management for e-consults.
• Monitoring template utilization, access availability or barriers, and vacation time to ensure the department is keeping to contracts.
• Collaborating with the Administrative Director of Operations to identify workflow issues or improvement needs, participation in budget, and financial reviews.
• Helping to roll out improvement work as it occurs across the sites.
• Collaborating with Clinical Supervisor and Medical Director as necessary.

Qualifications
Qualifications

The ideal candidate profile is an adaptable, receptive, and dynamic "people leader" with proven operations experience.

Required: High School Diploma with a minimum 5 years of management experience in a physician practice or a related health care environment

Preferred: Relevant Bachelor's or Master's Degree

When hiring, we look for candidates who possess not only the relevant experience, skills, and competencies, but also positive attitudes, innovative spirits, and genuine passion for the work (a combination of education and experience may be substituted for minimum requirements).

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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