Manager, Donor Support
JDRF International

JDRF is the leading global organization funding type 1 diabetes (T1D) research. Our mission is to accelerate life-changing breakthroughs to cure, prevent and treat T1D and its complications. To accomplish this, JDRF has invested more than $2.5 billion in research funding since our inception. We are an organization built on a grassroots model of people connecting in their local communities, collaborating regionally for efficiency and broader fundraising impact, and uniting on a national stage to pool resources, passion, and energy. We collaborate with academic institutions, policymakers, and corporate and industry partners to develop and deliver a pipeline of innovative therapies to people living with T1D. Our staff and volunteers in chapters across the United States and our five international affiliates are dedicated to advocacy, community engagement, and our vision of a world without T1D. For more information, please visit www.jdrf.org or follow us on Twitter @JDRF.

As a JDRF team member, you can look forward to interesting and challenging work, building strong relationships with fellow staff and our network of volunteers, and having a meaningful impact on the lives of everyone affected by this devastating disease. JDRF supports a diverse and inclusive workforce and is an Equal Opportunity Employer.

This position plays a critical role in JDRF's donor support, acknowledgement, data entry, and data integration between fundraising applications, CRM, ERP, and third-party partners. The Manager, Donor Support will manage one Specialist, and will work to provide a high-quality donor experience. The Manager, Donor Support will ensure the responsibilities of the team is completed within an established set of service-level agreements (SLAs) with our Chapter leadership, National Development leadership, and third-party partners.

This position will work closely with members of the Finance team, National Development and Chapters to support donor related matters and to ensure timely and accurate acknowledgements. This position will also work with and support National Development and will foster and drive an environment of continuous improvement. The Manager, Donor Support will serve as the enterprise Subject Matter Experts (SMEs) for donation knowledge, coding, processing, and acknowledgement. This position requires outstanding customer service skills, research and organizational skills, communication skills, and business acumen.

SPECIFIC RESPONSIBILITIES:

• Fielding donor calls and emails for questions on ways to give, missing tax receipts and other donor inquiries.
• Provide guidance and support to assigned chapters regarding donor issues and donations.
• Managing stock gift administration
• Partner with the accounting team for nonstandard donations including electronic funds transfers, donor advised funds, stock gifts, and other nonstandard donations
• Research to identifying missing information for donations and donors (IRAs, Stock Gifts, WPG, etc)
• Gaining and maintaining knowledge of all ways to give, educating chapters and donors on how to make donations via the various methods. Updating information for donors and chapters as needed.
• All offline acknowledgements not done by third party partners.
• Jira ticket management, including outbound response calls
• Support to Chapters and National teams for donation related questions.

EXPERIENCE & REQUIREMENTS:

• 3+ years progressive experience in an accounting, finance, or business administration role. Experience in customer service and nonprofit organizations preferred
• College degree or equivalent work experience
• Working knowledge of basic accounting principles
• Experience with Salesforce, Workday/ERP applications, and fundraising applications strongly preferred
• Experience implementing projects that include data and system Integrations
• Working knowledge of Excel, PowerPoint, and Word required
• Working knowledge of JDRF financial policies and revenue coding business rules strongly preferred
• Excellent time management skills with ability to handle multiple projects
• Excellent communications skills (verbal and written)
• Excellent customer service skills
• Pro-active approach focused on problem solving
• Fast learner and able to link diverse sources of information to the business, including ability to handle confidential information and materials with appropriate discretion
• Ability to work and make judgments independently and take initiative
• Well-disciplined and a self-starter that is extremely resourceful

Travel Requirements: The Manager may be required from time to time to travel Chapter locations and/or National headquarters. Travel will be < 5%.

Targeted Salary Range: 65-80K

Essential Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.

The employee must occasionally lift and/or move up to 25 pounds, and infrequently up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

Additional information:

Requests for medical, religious, and other exemptions will be considered on an individual basis. JDRF will comply with all federal, state, and local laws.

JDRF supports a diverse and inclusive workforce.
JDRF is an Equal Opportunity Employer.
All your information will be kept confidential according to EEO guidelines.

This job has expired.