IT Analyst (Service Desk)
Bcidaho

Our Service Desk IT Analyst analyzes business issues, defines requirements, designs computer programs, and/or recommends automated system controls, and protocols to solve organization information issues.

This position has potential flexibility to work hybrid location (onsite and work-from-home) after the initial onsite, 6 months training period. #LI-Hybrid

Required Education must meet one of the following requirements:

• Bachelor's Degree in Computer Science, Computer Information Systems, related field of study, or equivalent work experience (Two years' relevant work experience is equivalent to one year college)
  
• International Degree equivalency
  
• Applicable certification(s) +2 years additional experience
  
• Associate's degree in Computer Science, Computer Information Systems, or related field of study, + 2 years additional experience
  

Required Experience: no specific experience required; strong preference for minimum 1-2/+ years relevant technical/analyst experience, to include skills and abilities such as:

• Experience with large data visualization (i.e. Tableau)
  
• Experience with large data manipulation (i.e. Python)
  
• Experience in administering IT Service Management software (i.e. ServiceNow)
  
• Knowledge of health insurance business processes and requirements
  

Your day may look like:

• Determines operational objectives, gathers information, and evaluates output requirements and formats.
  
• Works closely with key partners, end users, etc. to analyze, define, model, and document system requirements.
  
• Identifies projects milestones, phases, and elements.
  
• Evaluates the impact of changes to IT Systems and/or IT Infrastructure.
  
• Recommends and participates in the architecture design and implementation of standards, tools, and methodologies.
  
• Aligns system and business capability with corporate strategy.
  
• May develop organization change management framework and conduct user acceptance testing.
  
• Monitors service levels and performance metrics against department goals. Reports results to business partners. Reports problems via established policies, and procedures.
  
• Provides ad-hoc reports and analysis to support management initiative and special projects.
  
• Reviews source transactional data to verify accuracy.
  

Additionally, Service Desk team members may also:

• Assess the nature of problems and resolves support issues related to desktop or system incidents and outages. Troubleshoots software and hardware issues for internal customers (employees). May also performs technical, operational, and training support to users of computers and/or peripherals.
  
• Installs, configures, and supports computer systems, desktops, and peripherals.
  
• Interacts with other Information Technology teams to restore service and/or identify and correct the core problem.
  
• Participates in small and large end user device projects to include moves, adds, and/or changes of equipment hardware, software, and/or peripherals.
  

Reasonable accommodations

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

This job has expired.