Help Desk
The Judge Group Inc.

Location: Phoenix, AZ
Description:
Position: Helpdesk Support / Customer service

Location: Phoenix, AZ (Hybrid 1 Day a Week in Office)

Type : Contract

Section 3 - Job Qualifications

Minimum Qualifications - Education & Prior Job Experience

• Technical degree preferred, and/or equivalent experience

• 2+ years Help Desk and/or customer service experience

• 2+ years troubleshooting experience with service desk environments

• Ability to type at the rate of 40 words per minute

Preferred Qualifications - Education & Prior Job Experience

• Airline experience

Skills, Licenses & Certifications

• Strong problem-solving skills, customer service and interpersonal skills

• Ability to collaborate and work with a variety of teams

• Ability to draft and formalize documentation

• Ability to work independently and manage one's time

Language & Communication Skills

• Ability to effectively communicate both verbally and written with all levels within the organization

• Ability to explain technical concepts and adjust messaging based on the audience, including non-technical groups

Section 4 - Essential Job Functions

• Handle incoming phone calls to GSC hotline from application teams, support teams or vendors

• Gather details from phone calls to properly assess impact and provide to Situation Management

• Keep detailed timelines of events that occur during a Severity incident

• Support accurate and consistent technical and management escalation processes

• Assist Situation Management with Severity calls

• Position is shift based within a 24x7x365 team. Shifts may be day, evening, or overnight, including weekends and holidays.

• Perform other duties and projects as

Contact: smishra02@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.