Enrollment Specialist
Volunteers of America - National Services

Come join our awesome team as an Enrollment Specialist at Senior Community Care of KY-PACE. We are offering rewarding work, flexible schedule, and great benefits! You will be involved in a new Program of All-Inclusive Care for the Elderly model in Louisville, KY-centered on the belief that the well-being of seniors with chronic care needs and their families are better served in the community.

Job Highlights:
403(b) Retirement Plan;
Career scholarships;
Quality training, continuing career education and leadership programs;
Medical, Dental and Vision Insurance
Paid Time Off (Vacation, Holiday & Sick Days

Schedule: M-F, 8a-5:00p
Salary: Salary: $60,320-$68,640 based on experience

Under the supervision of the Center Director, the Enrollment Specialist is responsible for obtaining initial information relating to admissions, coordinating intake process, and providing information and referrals to community agencies as appropriate. The Enrollment Specialist promotes the Senior CommUnity Care Program to potential participants and community agencies. Onboards Participants into the Senior Community Care Program.

Essential Responsibilities:

1. Gather necessary documentation and application requirements in working with participants for Medicaid approval.

2. Ensures compliance with all State Medicaid Rules and Regulations that pertain to Medicaid, Straight Medicaid, LTC, Spousal Impoverishment and Trusts, Food Stamps, Old Age Pension (OAP) and other Medicaid programs for which participants may be eligible.

3. Tracking private pay clients and instrumental in obtaining a smooth transition to Medicaid eligibility.

4. Guides participants through financial eligibility process.

5. Interpret program regulations and other pertinent material to applicants, recipients, and the general public.

6. Receives and provides information to referrals to the Senior CommUnity Care Program; refers individuals to other appropriate resources as indicated.

7. Assesses potential participants in home, nursing homes, hospitals or other settings as part of the intake process.

8. Maintains current, written assessment and intake records inclusive of potential participant's expressed wishes and the referral services provided, as appropriate.

9. Assists potential participants in managing their needs while undergoing intake and assessment process, including referrals to doctors and other community agencies.

10. Acts as Navigator for new participants for the first 45 days of a participants enrollment to ensure Senior CommUnity Care Program onboarding and information is provided to assist in the transition for participants.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Must have medical clearance for communicable diseases and up-to-date immunizations before having direct participant contact.

2. Must have a valid driver's license and have means of transportation within one hundred (100) miles or more daily.

3. Must clear background check.

4. Education: Bachelor's Degree in humanities, health and human services field with experience sales/customer service/social work.

5. Experience: Two (2) years of experience in marketing, with more emphasis on sales, and/or admissions role for a health care provider, or in an information and referral resource role within the senior networks. Shall have either training or related experience in the job assigned.

6. Have a minimum of one year of experience in working with the frail or elderly population.

Work Environment
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions:
1. May be exposed to a risk of bodily injury through contact with moving instrumentation, toxic substances, medicinal preparations, bodily fluids, communicable diseases and any other conditions common in a healthcare environment.
2. Subject to unpleasant odors.

Come join our team, and learn why Volunteers of America National Services has been certified as a Great Place to Work for 6 years running by its employees and our employees said their work has a special meaning: this is not "just a job".

Change lives for the better, and join our team today.

At VOANS, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.