Customer Solutions Representative
Kforce Inc.

RESPONSIBILITIES:

Kforce is immediately adding a full-time Customer Service Representative in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Rio Rancho, NM.Responsibilities:

• Customer Service Representative will close sales on assigned products or assigned customers; May generate leads for closure by an experienced Outside or other Inside Sales Rep
• Shares sales activities with experienced Sales Reps as necessary
• Informs customers of company promotions and upgrades; May persuade customer to purchase extended products, services, supplies
• Responsible for pipeline and forecast responsibility in accordance with sales center business process
• Execute opportunity and lead management
• Establishes a professional working relationship with the client
• Aligns the account strategy and sales motions to maximize client value
• Build and maintain solid customer relations that protect or expand Company's Installed base
• Actively collaborate with field sales and others to ensure seamless account coverage
• As a Customer Service Representative, you will seek out appropriate resources in presales, product/service specialists to support complex deals
• As dictated by the selling model, establishes partner contacts to share account information and seek joint opportunities that drive incremental revenue
• Nurtures and closes new opportunities that result in substantial incremental orders, revenue, and margins to Company, representing the entire Company portfolio of products and services
• Attains quarterly targets and annual quota

REQUIREMENTS:

• Two-year university/Associate degree preferred or equivalent experience
• Typically, 3+ years of experience in related field, preferable in IT
• Direct experience interacting with customers (i.e., Technical, Administrative, or Call Center roles)
• Solid telesales skills
• Listens to customer needs and tailors' messages to customers based on their needs and ties-in additional promotional campaigns, upgrades, or extended products/services
• Must be a team player and juggle multiple tasks and competing priorities
• Must be able to apply subject matter knowledge to solve common and complex business issues within established guidelines and recommend appropriate alternatives
• Exercises independent judgment within generally defined policies and practices to identify and select a solution
• Exhibits knowledge of Company portfolio of products or capacity to learn and utilize product resources to meet job requirements
• With management guidance, proactively contacts and sells products/services and completes lead follow-up with assigned area of responsibility
• Consistently meets or exceeds metrics related to outbound calls, open pipeline opportunities, and closed won revenue set by segment management
• Knows and understands Company's sales tools and processes
• Strong presentation and communication skills

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