Customer Service Rep - Auto Warranty Claims
Roth Staffing Companies

Our client is an automotive warranty sales industry leader and they are looking for a customer service representative to assist the credit unions and their members throughout the claims process. This is a temp to permanent position that allows working remotely 4 days per week and 1 day per week in their Boca office. Ideal candidate is an effective communicator over the phones with experience in a call center environment. Automotive industry and warranty knowledge a major plus. This is an opportunity to be part of an amazing team and company that prides itself on its products but also its customer service as evident by their high google ratings.

Responsibilities:

• Ability to manage high volume inbound and outbound calls daily from members and credit unions (up to 50 calls per day)

• Assisting members, credit, unions, and associates in resolving claim issues or other inquiries or concerns

• Act as subject matter expert by explaining and educating the member on the vehicle service agreement they have purchased and advising on best solution

• Provide exceptional service and sales support by working with other departments and following up daily to avoid any further disruption to the member

• Assist in finding and setting up rental for the member while vehicle is under repair

• Other duties as assigned

Qualifications:

• High School Diploma

• Previous automobile warranty customer service background a major plus

• Previous call center experience

• Excellent verbal communication skills-speak clearly

• Experience in handling difficult customer service calls with a caring attitude (claims denials, etc)

• Ability to work extended and/or flexible hours and Saturdays as required

If you are interested in growing your career in a hybrid (4 days remote) capacity while joining a fantastic, supportive team, please apply above or email your resume (in Word) to . Should you meet the qualifications of the above position you will be contacted for interview.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.