Customer Service Coordinator
Akzo Nobel

We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

Job Purpose

The AkzoNobel Coatings Customer Service Coordinator/Master data team is an important facet of the AkzoNobel North America Customer Service Team and plays an essential role in communication with internal and external customers by using extensive customer knowledge, as well as providing master data experiences to internal functions as Sales, Customer Service, Pricing and Tax teams.

Work as part of a small team to ensure that customer master data are accurate and in line with business requirements.
Work closely with COS and sales teams in designated regions to drive structural changes to customer master data.
Support ongoing projects related to customer master data.

Key Responsibilities

• Open new customer accounts in SAP and MDG system
• Maintenance of existing customer records - master data, email functions, outputs, etc
• Creation & maintenance of customer rebate accounts, complying with the authority matrix
• Drive pricing standardization and other high-level projects within own region
• Communicates with internal and external customers involving coordination with internal departments that may include manufacturing, purchasing, logistics, and sales
• Assist in compliance with government regulations and AkzoNobel Coatings environmental, health, and safety (EHS) directives relative to shipments and document retention.
• Must demonstrate integrity while performing duties as per company's Code of Conduct
• Research with the Customer Service Dispute team for Tax related disputes
• Ensure follow-up by passing leads to Account Managers with calls-to-action, dates, complete profile information, sources, and so on.
• Support pricing team as a functional back-up

Job Requirements

• High School Diploma or GED, required
• An Associate's or Bachelor's degree, preferred
• 2+ years experience in SAP
• Ability to read, comprehend, and follow safety instructions and safety guidelines
• Must be able to work independently

Total Compensation

• The hourly range for these skills is$27.00/hr + 4% Annual Bonus
• 401K retirement savings with a 6% company match
• Medical insurance with HSA
• Dental, Vision, Life, AD&D benefits
• Generous vacation, sick, and holiday pay
• Short & Long term disability
• Paid Parental leave
• Career growth opportunities
• Active Diversity & Inclusion Networks
• Employee referral plan
• Employee appreciation days

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.

Requisition ID: 39748

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Nearest Major Market: Houston

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