Collection Specialist
Interstate Battery System of America Inc

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

The Collection Specialist is responsible for driving collections via calls and/or correspondence in a fast-paced, goal-oriented collections department. This role is accountable for reducing delinquency for assigned accounts by providing exceptional customer support to external and internal customers.

Job Components:

• Monitor assigned accounts ensuring Interstate receives debts owed in accordance with credit terms; including developing a strong knowledge of the customers' policies and practices; and mastering customer portals if applicable.
  
• Own the reconciliation of customer statements/billings escalating and resolving customer issues and questions regarding billing.
  
• Contact customers or distributors timely; notifying and partnering to resolve overdue payments or other issues.
  
• Understand the cash application and billing processes; assist when necessary to ensure customer issues are resolved timely.
  
• Own Service Now cases related to collections maintaining the Interstate service level agreements and assisting with Team member questions.
  
• Collaborate with your Lead and other team members ensuring collection processes are efficient; provide recommendations for improvement as applicable.
  
• Partner with the commercial teams to define, design, and test billing related to the onboarding of new volume or customers.
  
• Maintain files, approvals, and supporting documentation in accordance with credit policies and procedures.
  
• Develop and build strong working relationships with the business ensuring accurate and relevant data is shared timely.
  
• Identify and obtain the proper Tax Certificates and distribute them to the Tax Department.
  
• Assist in the testing of software enhancements, as required.
  
• Provide backup support as needed for associates who are out of the office.
  
• Partner with Corporate Accounting on the annual audit.
  
• Participate in special projects and additional duties as assigned.
  

Qualifications:

• High School degree
  
• Equivalent combination of education and/or 3-5 years' experience is preferred.
  
• Self-motivated, results-oriented, enthusiastic individual who will interact with a variety of customers and internal teams.
  
• Strong knowledge of creditor terms and terminology.
  
• Excellent customer service skills.
  
• Ability to problem-solve complex accounts.
  
• Team player: ability to collaborate and build relationships within their team and other Interstate teams.
  
• Knowledge of large ERPs. SAP preferred.
  
• Exceptional oral, written, and active listening communication skills.
  
• Intermediate Microsoft skills including Excel and Word.
  
• Ability to work independently and manage multiple tasks to completion under minimal supervision.
  

Scope:

• Attend regular team meetings
  
• Interact professionally with business owners/partners, customers, and cross-functional team members.
  
• Exemplify Interstate Batteries' Purpose and Values
  
• Interact professionally with fellow Team Members and other IB departments
  
• Must be able to work in a "Team oriented" environment
  

Work Environment:

• Ability to sustain posture in a seated position for prolonged periods of time.
  
• Regularly required to use hands to grasp or handle, talk and hear, stand and walk.
  
• Specific vision abilities include close vision, depth perception, and the ability to adjust focus.
  
• Ability to occasionally lift and/or move 15+ lbs.
  
• Prolonged use of personal computer & telephone.
  

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sex, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Interstate Batteries' employees to perform their expected job duties is absolutely not tolerated.

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