Clinical Operations Manager, Ambulatory Surgical Center - Salem NH
Mass General Brigham Medical Group

About Us

Mass General Brigham Integrated Care (iCare) is a system-led operating entity formed by Mass General Brigham to develop new high quality, low cost, innovative community-based ambulatory care.This work stems from Mass General Brigham's unified system strategy to bring health care closer to patients while lowering total health care costs. iCare will provide a wide range of offerings, including outpatient surgery, imaging, primary care, behavioral and mental health, and specialty care, both digitally as well as at physical locations across the state and region.

We aspire to be people's first choice for health and care

- rooted in well-being and kindness -

by bringing world-class care closer to home (or at home!) and

being the bridge to world-renowned hospitals and research when needed.

We are looking for team members who possess not only the relevant skills and growth potential, but positive attitudes, flexibility, and creative mindsets to join our expanding team. Opportunities exist for team members to contribute both in their primary domain as well as in other areas of the organization.

Our core values are shared fundamental beliefs that guide our decision-making and behavior and bind us together as a team. At iCare, we are:

• Bravely Human: We approach our work with empathy, vulnerability, and kindness.
• Clearly Honest: We seek to provide clarity amongst our teams and patients.
• Proudly Collaborative: We are all part of a team - each bringing our unique talents to bear.
• Intentionally Consistent: We intentionally live our purpose, providing a cohesive experience for both patients and providers.
• Exceptionally Creative: We continue to learn, grow, and iterate on the ways we work.

The Opportunity: Clinical Operations Manager

Why This Role Is Important

Under the administrative direction of the Executive Director of Procedural and Ancillary Services, the Clinical Operations Manager is responsible for setting the local conditions for our unique culture to thrive through the operations of a comprehensive and digitally innovative way of experiencing and practicing healthcare. The Clinical Operations Manager will be accountable for empowering care teams to be innovative and creative while working through challenges, oversee all day-to-day business and clinical operations for the iCare Tuscan Village ambulatory surgery center.

This role will be responsible for clinical operations of the Four Operating rooms, One procedure room, PACU, central processing, quality and safety, policy and procedure, education and competency organization, budgeting and finances, and daily oversight for iCare Tuscan Village Ambulatory Surgery Center.

What You'll Work On

The Clinical Operations Manager will be primarily accountable for:

Program Development

Compliance Responsibilities

Strategy/Business Development and Innovation

Financial Management

People Management

Qualifications
About You

• Customer/Patient Focus: Builds strong customer/patient relationships and delivering customer/patient-centric solutions

• Values Differences: Recognizes the value that different perspectives and cultures bring to an organization

• Builds Effective Teams: Builds cohesive teams that apply their diverse skills and perspectives to achieve common goals.

• Cultivates Innovation: Creates new and better ways for the organization to be successful.

• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.

• This position is expected to uphold the purpose and embody the values established by iCare and requires exceptional leadership, management, communication, and interpersonal skills.

• A strategic systems-thinker with sound financial and technical skills, analytical ability, good judgment and a strong operational focus.

• An excellent communicator who can relate with patients and staff at all levels of the organization, using insight and empathy to share a compelling vision.

• Passionate, optimistic, forward-thinking, and willing to take calculated risks.

• A humble leader with high standards who takes ownership for delivering a flawless on-site experience for patients and care team members.

• High degree of analytic ability to manage the financial and human resources aspects of the position.

• Ability to work under pressure in a fast-paced environment. Workload and practice hours may necessitate working evenings or portions of weekends.

Required Experience

• 4+ years experience managing surgical services, preferably at ambulatory surgical centers

• Bachelors degree in Nursing

• Record of data driven decision making and innovation

• Proficient in Microsoft tools (Power Point, Excel, Word, etc.)

• Primary location: on-site Salem NH

• Occasional local travel for management meetings

• Monday to Friday, occasional weekends and extended hours

• Job Type: Full-time

EEO Statement
Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives, and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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