Client Service Technician
Eurofins

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in over 54 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2021, Eurofins generated total revenues of EUR 6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

• Demonstrate and promote the company vision and mission; promote company image through exercising sound and ethical business practices as related to the public and our customer
• Continually strive to improve the quality of work we provide to our clients through existing and new technologies
• Maintain cooperative working relationships with all company employees. Communicate professionally, timely and clearly to co-workers, including "intra" and "inter" departmental employees.
• Interact with Interco Representatives at sister labs to coordinate sample logistics, RUSH requests, answerquestions and inquire about results.
• Assist in maintaining a safe and clean laboratory and work environment
• Answer phones and respond to incoming client email requests for services; communicating statues and TAT; communicating to lab client requirements and requests
• Receive and resolve client concerns and complaints; enter issues into complaint management systerm; work with laboratory management to assist with resolution
• Receive and manage incoming client orders for supplies
• Assist with registration of incoming client samples
• Assist with preparation of samples to be sent to sister labs or other contract labs for subcontracted work

Qualifications

• High School Diploma
• Proficient with computers and programs (Excel, Outlook)
• Facilitate work cooperatively and independently
• Effective verbal and written communication skills
• Outgoing and positive personality

Additional Information

Monday- Friday, 9am- 5:30pm

Pay Range: $18/Hr.- $20/Hr.

What we Offer:

• Excellent full time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays

To learn more about Eurofins at Lancaster Laboratories, please explore our website www.eurofins.com.

Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

All your information will be kept confidential according to EEO guidelines.

Eurofins is aM/F, Disabled, and Veteran Equal Employment Opportunity and Affirmative Action employer.

This job has expired.