Client Service & Product Support Specialist - Disputes
ADP

ADP is hiring a Client Service & Product Support Specialist

* Are you ready to join a company offering career advancement opportunities throughout your career journey?
* Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?
* Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this role, you will serve as ADP's front-line for solving clients' challenges -- including issue resolution, answering questions, helping clients, and more. You will work with clients providing support using any combination of phone, email, or chat-based communication depending on your specific team or role. The nature of what you do every day will not change -- your #1 goal is to help clients when they reach out. However, every day will be different because the questions you receive will vary, and so will the solutions you provide each client. There will be no shortage of new questions you'll receive. This will keep things interesting, and our top-ranked training will help to set you up for success!

Adaptability, empathy, self-motivation, and organization are must-haves in this job. You will need to balance your workload, handle back-to-back inquiries, and focus on what's important. In return, you can expect job satisfaction through being that one person who saves the day for our clients. All while advancing your career at a stable, highly respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a Diversity Inc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. As part of our deep DEI commitment, our CEO has joined the One Ten coalition to create one million jobs for Black Americans over the next ten years. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

Ready to #MakeYourMark?  Apply now!

To learn more about Client Services at ADP, watch here:
https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

* Be a Trusted Advisor. Working independently or as part of a team, you will serve as a consultant in servicing ADP's products/technologies. You will use a breadth of expertise to help ADP's clients solve problems by taking a broad perspective to identify solutions, resolve issues, and provide solutions.

* Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP's core value of "Integrity is Everything."

* Educate. You will leverage your ADP product & services knowledge to provide solutions to issues and questions and help build client understanding around our products' value. You will turn client input into recommendations for ADP leadership on best practices and solutions training.

TO SUCCEED IN THIS ROLE: Required Qualifications

* High School diploma

* At least two years of previous professional work experience in a office environment

* In this position you are responsible for ensuring ADP's compliance with regulatory (e.g., regulation E) and third-party requirements.

* Knowledge of privacy and security protocols, identifying fraudulent activity and compliance with applicable laws and regulations.

* Escalate operational gaps or compliance concerns to management.

* Participate in compliance related training and communication programs, as needed.