Call Center Representative
Roth Staffing Companies

Our client is seeking a customer-focused and detail-oriented Call Center Representative to join their team in Columbia, MD. In this role, you will be responsible for handling a high volume of incoming and outgoing calls, providing exceptional customer service, and assisting customers with inquiries, orders, and other issues. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask in a fast-paced environment.

Location: Columbia, MD

Schedule: Monday-Friday

Pay: $19-$21/hourly based on experience

Responsibilities:
* Handle incoming and outgoing calls professionally and efficiently.
* Assist customers with inquiries, complaints, and order processing.
* Maintain accurate records of customer interactions, transactions, and inquiries in the customer database.
* Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
* Stay up to date with company products, services, and promotions to provide accurate information to customers.
* Meet or exceed performance metrics such as call handling time, response time, and customer satisfaction.
* Maintain a positive and professional attitude in all interactions with customers and colleagues.

Qualifications:
* High school diploma or equivalent; additional education or training in customer service is a plus.
* Previous experience in a call center or customer service role is preferred.
* Strong communication skills, both verbal and written.
* Excellent listening and problem-solving abilities.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.