Business Operations Manager
Holman Enterprises

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.

The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Holman is currently seeking Operations leaders for the following areas of our business:

• Vehicle Supply Chain
• Licensing and Compliance

In this highly visible role with multiple growth opportunities, you will utilize your coaching and mentoring skills to oversee a team of 2-4 operational leaders. If you're a career driven leader who thrives on nurturing teams, driving results, and making a difference, then we look forward to speaking with you!

What will you do?

• Lead and manage an operational team, including collaboration with key business partners, to ensure Holman exceeds customer expectations and delivers world class support.
• Establishes department performance metrics for measurement, comparison, or evaluation of factors
• Collaborates with other departments and stakeholders to identify and maintain resources needed
• Develops policies to increase efficiency while ensuring quality and customer service levels; implements subsequent changes to processes.
• Analyzes current procedures; suggests improvements to increase efficiency and profitability for the company.
• Assesses the need for staffing; makes recommendations to ensure efficient allocation of resources. Oversees all personnel related issues pertaining to the department:
• Acts as part of the team coordinating process changes, or new product/services to ensure timely implementations and continuity of service.

• Perform all other duties and special projects as assigned.

What are you looking for?

• Bachelor's degree in a related field or equivalent work experience; Master's degree preferred
• Additional education, certifications, or other distinctions are a plus
• Demonstrated competency in computer software to include databases, spreadsheets, and word processing.
• Advanced capability and experience with MS Excel or equivalent systems.

• 5+ years' experience in fleet management or comparable industry, including 2+ at a leadership level
• Experience leading large teams, including other leaders, and driving results through others.
• Developing and implementing processes, methods, and tools to increase efficiency and accuracy

• Strong customer service skills with the ability to drive a service focus on an operational team
• Manages subordinate staff in the day-to-day performance of their jobs
• Strong understanding of Project Management concepts and best practices.
• Ensures that project/department milestones/goals are met and adhering to approved budgets
• Has full authority for personnel actions
• Thorough understanding of company products and services
• Contributes to the development of vision and strategy
• Works with other leaders to develop a common departmental vision or strategy
• Adapts area/departmental plans and priorities to address business and operational challenges
• Identifies and resolves technical, operational and organizational problems
• Adjusts quickly to new or changing work environment
• Excellent organizational skills and attention to detail
• Strong analytical and problem-solving skills.
• Excellent time management skills, with a proven ability to meet deadlines
• Strong supervisory and leadership skills
• Applies management expertise to set direction, resolve problems and provide guidance to employees in own area of responsibility or department
• Manages team projects and project plans through execution
• Influences or provides input to forecasting and planning resources; may manage allocated budget
• Decisions are guided by policies, procedures and department or business plan; receives guidance from manager

• Excellent verbal and written communication skills
• Excellent interpersonal, counseling, negotiation, and customer service skills
• Anticipates and interprets customer needs to identify solutions
• Strong presentation skills
• Effectively coaches, gives performance feedback and provides development opportunities within own area of responsibility or department
• Interaction with others requires understanding, influencing and supporting people, through applying technical knowledge or rational arguments, aimed at causing action or acceptance by others

#LI-LS1

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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