Billing Representative (Bilingual)
ProPath

Dallas, Texas


ProPath is a nationwide, physician led, established and successful anatomic and clinical pathology group and member of Sonic Healthcare USA. We are seeking an exceptional Bilingual Patient Billing Representative to join our thriving practice. The ProPath practice alone has over 50 physicians and nearly 550 team members while Sonic Healthcare USA has over 300 physicians and nearly 8,000 team members. This is the largest physician led pathology practice in the country.

***Position will be fully remote after training has been completed in full***

Days: Monday - Friday

Hours: 9:00 AM - 5:30 PM 

The Bilingual Patient Billing Representative is responsible for initial telephone contact with patients, clients and insurance companies to answer billing questions and receive payment for services. 

PRINCIPAL DUTIES: 

  • Take incoming calls from patients, clients, and insurance companies in a call center environment.
  • Quickly access the needs of the caller and adapt self to address those needs, maintaining a courteous and professional manner at all times.
  • Accurately and concisely document patient’s account with proper feedback, call summary and any resolution provided during each call.
  • Help to identify trends and takes action to help prevent negative impact to the patient and/or client.
  • Answer questions and resolve inquiries that do not involve extensive research.
  • Research/Review Explanation of Benefits (EOB’s) that reflect payment or denial of patient medical claims in order to respond to patient/client inquiries.
  • Process credit card transactions with patients over the phone and correctly apply proper payment.
  • Work patient correspondence with regards to updating insurance information, address corrections, bankruptcies, returned mail, etc.
  • Liaison with collection company to ensure proper balances, payments or adjustments are communicated on individual patient accounts as they arise.
  • Responsible for retrieving and responding to Billing Department faxes, Online Billing Inquiries and Billing Department voicemails.
  • Ability to successfully navigate through all required fields in the billing system.
  • Familiarity with negotiated contracts and applicable fee schedules.
  • Meet or exceed department goals related to abandon rate, call volume, answer call rate, etc.
  • Maintain compliance with federal and state regulations.
  • Maintain compliance with company and department policies and procedures.
  • Maintain confidentiality of employee, patient, client and company records and issues.
  • Communicate effectively with all levels of management, co-workers, clients, and patients to provide quality customer service.
  • Adhere to department work schedule to insure adequate coverage of telephone service.
  • Provide quality internal and external customer service.
  • Represent ProPath in a courteous, professional manner at all times.
  • Maintain professional appearance through adherence to company approved dress code.
  • Work effectively within a team-oriented department and company.
EDUCATION/KNOWLEDGE:

High School diploma or equivalent.  Some college helpful. Ability to effectively communicate orally and in writing with clients and patients.  Knowledge of Medical Insurance claim processing.  Familiarity with Microsoft software including Excel, Word, and Outlook.  Incumbent must be detail oriented and have the ability to communicate information related to Explanation of Benefits, charge detail and patient responsibility in an effective and courteous manner.

EXPERIENCE:

Minimum 2 years’ experience in a medical billing environment required with at least 1 year experience in a customer service capacity preferred.

TELECOMMUTE:

Able to regularly telecommute.

ProPath offers employees a full benefits package that includes: medical, dental, a matched 401K plan, and much more!  EOE/M/F/D/V/SO

Don’t Follow the Leader, Join the Leader!


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