Account Services Coordinator
Van Drunen Farms

The Van Drunen Family of Companies is growing!

WHAT'S GROWING AT VAN DRUNEN FARMS AND FUTURECEUTICALS? WE ARE!

As a global, growing, and vibrant ingredient and nutritional supplement supplier to the world's best companies, Van Drunen Farms and FutureCeuticals are always seeking positive and talented employees to help our company reach the next level. We provide a family- oriented company and an opportunity to grow professionally and personally.

JOB OVERVIEW:

The Account Services Coordinator (ASC) has responsibility for managing accounts assigned to them. In addition to managing client orders and relationships, the ASC works together with Account Executives, Account Managers, Key Account Specialist, and the broader team, as appropriate, to identify proactive ways to drive revenue growth. This position requires exceptional organization and attention to detail, a problem solving approach, and a firm grasp of the client relationship and their gain as the core of our own success.

DUTIES AND RESPONSIBILITIES:

• Manage customer orders from receipt of PO through to customer's confirmed satisfaction, acting as the customer's liaison and internal advocate for efficient order processing and delivery. This includes interfacing with multiple internal departments to establish the priority of the customer. Work also includes entering orders, confirming shipping details, leading responses to customer concerns or complaints, and ensuring we have fulfilled the customer's needs.
  
• Manage customer expectations by clearly conveying inventory, lead time, and ship date information on each order.
  
• Advise clearly on out-of-stock materials and work with the sales and operations teams to explore workable alternatives.
  
• Manage client documentation requests.
  
• Work with their respective sales team to understand growth strategies for specific accounts and identify product opportunities.
  
• Contribute to sales team cultural development and business planning.
  
• Assist accounting on credit holds, pre-pay, or past due customers.
  
• Manage customer specific sales and shipping requirements by ensuring account instructions are current in our ERP system.
  
• Assist the efforts of Sales Support and Sales Ops with requesting and gathering key customer info on projected demand volumes and timing when needed.
  
• Effectively work through a customer complaint from start to finish.
  

JOB EXPERIENCE:

• 0-1 years of experience in an office and/or customer service environment.
  

KNOWLEDGE & SKILLS:

• Ability to multi-tasks simultaneously with prioritization and accuracy.
  
• Strong communication and relationship-building skill with both internal teams and customers.
  
• Ability to remain professional and courteous in all circumstances with external stakeholders/customers and internal team members.
  
• Self-starter with a proactive approach in taking initiative to ask questions, correct learning gaps, and advance their knowledge.
  
• Strong critical thinking skills.
  
• Excellent verbal and written communication skills.
  
• Must be tech-savvy and comfortable working on computer-related tasks most of the day.
  
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
  

EDUCATION:

• Requires a high school diploma.
  
• Bachelor's degree in Business, Business Administration, Marketing, or closely related field preferred.
  

PHYSICAL REQUIREMENTS:

The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and technical skills required of personnel so classified.

In the Van Drunen Family of Companies, commitment to excellence is in everything we do! As a global ingredient and nutritional supplement supplier to the world's best companies, we thrive on nourishing others with our products and our care for people. If you are looking to make an impact and grow with a family-friendly, values-driven company, you'll fit right in with the Van Drunen Family of Companies!

We are committed to fostering, cultivating and preserving a culture of diversity and inclusion. Our employees are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, creativity, innovation, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our Company's achievement as well.

The Van Drunen Family of Companies is an Equal Opportunity Employer and prohibits discrimination and harassment of any type. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you are an individual with a disability in need of assistance or an accommodation during the application process, please contact us at recruiting@vandrunen.com.

Van Drunen Family of Companies does not accept unsolicited resumes. Any resumes, CV's, and other unsolicited assistance from search firms that do not have a submitted request and written search agreement for a position-specific requisition will be deemed the sole property of Van Drunen Family of Companies and no fee will be paid in the event the candidate is hired by our Company.

This job has expired.