We, St Joseph's Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
To be world-renowned for passionate patient care and outstanding clinical outcomes.
In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.
Responsible for the accurate and efficient scheduling of diagnostic and operative procedures for the hospital, diagnostic testing units
and the surgery centers. Maintains a professional working relationship with physicians, their office staff, and the facility Managers
and Coordinators. Acts as a resource for the customers. Must be able to work on multiple job tasks simultaneously and have good
prioritization skills. Must be self-directed and have a strong commitment to customer service. Maintains confidentiality.
EDUCATION, TRAINING, EXPERIENCE, CERTIFICATION AND LICENSURE:
High School graduate; additional college coursework preferred. Previous scheduling or medical office experience; Participates in
training program and continuing education; updates and maintains knowledge and skills related to specific areas of expertise. Medical
Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of
SPECIAL EQUIPMENT, SKILLS OR OTHER REQUIREMENTS:
Strong organizational and time management skills required. Effective oral and written communication skills required. Past
experience in PC utilization required, with a proficient use of a Windows environment.
WORK ENVIRONMENT AND HAZARDS:
Office environment. Exposure Class I and II.
Sedentary work; standing, walking and sitting for prolonged periods of time, repetitive motion of hands, fingers and wrists.
WORK CONTACT GROUP:
Employees, medical staff, physician's office staff, patients, service departments, and various regulatory and professional agency staff.
Patient Access Manager
Level 2, Level 3Access Scheduler Representative, Coordinator, Manager
General Performance Criteria: Access Scheduler Representative
Exceeds Meets Below
Co-ordinates and schedules surgical and diagnostic patient procedures between surgeons and their
office staff, anesthesiology, external and internal providers according to established protocols.
Schedules patient procedures in effort to maximize the efficiency, cost-effectiveness and utilization of
human and facility resources; making the patient and their needs the primary focus.
Accountable for the completeness and accuracy of data entry into the scheduling system, including
patient demographics, procedures, laterality, equipment, assistant services, patient care needs and
As a part of the team, is accountable for the flow, completeness and accuracy of the surgical order
form surgical information.
Collaborates extensively with other schedulers and manager to assure maximum utilization of block
and open time in each surgical facility.
Collaborates with multiple network service areas, such as Pre-admission Testing, Patient Access, OP
surgical centers, Medical Imaging. To ensure appropriate and accurate patient scheduling access to
all network services.
Accountable to utilize excellent and professional telephone skills with all customers.
Is effective in the utilization of verbal and written medical terminiology when scheduling in the
surgical and diagnostic service areas.
Effectively utilizes a variety of office computer programs, such as Microsoft Office, as well as the
ability and willingness to learn new computerized resources PHS, HPF.
Performs other clerical tasks to support manager (i.e. QA related audits).
Actively participates in the development of work schedule to accommodate patient flow and meet
Has the ability to process issues utilizing policy, procedures and leadership input.
Professional and Staff Development
Supports/participates with the orientation process for new team members.
Participates in huddles, line ups, staff and employee meetings.
Participates in voluntary and required inservice and educational activities.
Participates in performance improvement activities by identifying and implementing a positive
change when areas needing improvement are identified.
Demonstrates conflict resolution by consistently utilizing non-threatening, honest and clear
communication. Resolves conflict with co-worker in a positive manner with the goal to reach
mutually agreeable solution.
Displays commitment of the Hospital Mission
Adheres to standard policies related to infection control, fire and safety, personnel policies and
departmental procedures. Is knowledgeable and compliant of hospital policy, customer service
standards and adheres to hospital confidentiality statement.
Facilitates patient and information flow by directing patients to correct locations. Maintains good
relations with all customers and respects patient rights to privacy.
Demonstrates excellent communication skills, team concepts and delivers exceptional customer
service to our patients, visitors and colleagues.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
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