Job Discipline Description Provides timely responses to customer inquiries by telephone and/or email in an in- or outbound service center, consistent with service and quality standards | Processes customer orders, bills and accounts, and applications for service, maintenance and termination | Troubleshoots and resolves customer complaints General Profile Works with clearly defined procedures Acquires basic skills to perform routine tasks Entry-level business support or operation role. No prior training or related work experience required Recommended Skills Functional Knowledge: Develops skills to perform basic activities in own job Business Expertise: Understands how the assigned duties integrate with others in the team Leadership: Has no supervisory responsibilitiesProblem Solving: Uses existing procedures to solve routine problems Impact: Impacts the accuracy and quality of own work; receives close supervision; duties are clearly defined Interpersonal Skills: Uses communication skills and common courtesy
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