Vendor Compliance Analyst
helenoftroy

Join our Housewares Team at Helen of Troy as a Vendor Compliance Analyst and make an immediate impact on our trusted brands. Together, we build innovative and useful products that elevate people's lives everywhere every day!

As the world's premier company for insulated products, Hydro Flask began with a challenge: to create a reusable water bottle that truly performs in any environment. It had to keep hot liquids hot and cold liquids cold. Period.

At OXO, we're on a quest to make every day better. For 30 years, we've made household tools that delight our customers and exceed their expectations. When we have an idea, we're going to make it happen, even if it hasn't been done before - especially if it hasn't been done before. If you've ever thought, "there's got to be a better way to do this," then you belong here!

What you will be doing:

The Vendor Compliance/Business Analyst acts as an internal coordinator with the internal teams to design/test/implement Oracle solutions for OM, OTM, and WM systems while reviewing and interpreting customer scorecards and chargeback data. Responsibilities include day to day troubleshooting of system issues, testing, documenting, training users, reviewing, and interpreting customer scorecards and chargeback data. This position is involved in all aspects of system implementation: defining specifications, application set up, working with development on any customization, testing systems, training users and documenting solutions.

• Summarize the requirements for the appropriate departments
• Review any non-standard requirements for compliance
• Request a waiver for any requirements that we cannot comply to as a company
• File the waiver in a standardized team's folder
• Submit a ticket to it for any special setups
• Test new setups and approve
• Communicate updates to internal parties and customers
• Review the weekly non-compliances charges that are sent from accounts receivable
• Validate/code the charges and send back for acceptance/denial
• Collaborate with the team and provide supporting documentation for denials
• Review for trends by customer or type of charge to address all noncompliance issues in a timely manner
• Retrieve scorecard and chargeback data (weekly/monthly) from various customer websites and correspondence
• Complete trend analysis and send out to the appropriate stake holders.
• Communicate scorecard and chargeback data and any other pertinent information including special requirements for label formats and shipping documents to other departments including the forecasting, traffic, credit, warehouse, and EDI departments by way of e-mail notifications and conference calls, as needed
• Set up meetings with key stake holders to identify corrective actions
• Track success of corrective actions
• Collaborate with the sales team and it on implementation timelines
• Coordinate testing requirements to the customer
• Communicate timelines to the customer
• Test/validate results
• Approve all testing
• Prepares daily, weekly, monthly, quarterly, and annual reports by developing and updating on an on-going basis upon requests set up meetings to discuss the results

Skills needed to be successful in this role:

• Excellent leadership, organizational, and decision-making skills
• Excellent communication skills, problem solving and analytical skills, and conflict management skills
• Strong understanding and comfort level with EDI component
• Requires knowledge of all logistic functions
• Strong PC skills required including Microsoft Office

Minimum Qualifications:

• High school diploma or general equivalency diploma
• Three + years customer service experience
• Must be authorized to work in the United States on a full-time basis

Preferred Qualifications:

• Oracle experience

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skillset, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.



Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis.



We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000 #LI-DNP.

Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Vicks®, Braun®, Honeywell®, PUR®, Hot Tools®, Drybar®. Most of these brands rank #1 or #2 in their respective categories.

We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.

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