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Job Description
Assists guests in the selection of wine and tequilas to accompany food choices, enhancing the dining experience and promoting sales. Assists Beverage Director with tequila and wine program including selection of tequilas and wines and inventory control. Coordinates special events and trains staff. Participates in operation as needed.
What will I be doing?
The Tequila Master's & Sommelier's job is to motivate and mentor staff's wine knowledge, inspire and delight our guests with their wine service, and commit themselves to fostering and environment of excellence in food, wine and service. Duties include: resolving guest issues, making menu suggestions, delivering food and drinks tables, describing the dishes to guests, recommending wine selections, overseeing service staff, monitoring guest satisfaction, and maintaining the flow of service throughout the dining room. Must be pleasant, conscientious, and professional with excellent knowledge of food and alcoholic beverage selections, and service standards. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth service operations and quality service. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Provide professional and current knowledge of wines to guests
- Recommend wines to accompany relevant dishes to patrons
- Describe and up-sell wines to provide excellent customer experience
- Suggest wines to accompany new menus in line with financial budget
- Project a professional manner with an emphasis on hospitality and guest service
- Perform monthly inventory on wine and spirits
- Respond to PR requests that relate to the beverage program
- Strive to achieve departmental targets for beverage costs
- Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend training provided by the hotel
What are we looking for?
A Lead Sommelier serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- 3-4 years fine dining leadership experience
- MS Level Two candidacy or certifications preferred
- Good grooming standards
- Excellent communication skills, both verbal and written
- Passion and commitment to delivering exceptional levels of guest service
- Ability to work on your own or in teams
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
- Hospitality - We're passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing, all the time.
- Leadership - We're leaders in our industry and in our communities.
- Teamwork - We're team players in everything we do.
- Ownership - We're the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
This job has expired.
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