TEM Coordinator
Kforce Inc

Jacksonville, Florida


RESPONSIBILITIES:

Kforce has a client in search of a TEM Coordinator in Jacksonville, FL.Key Tasks:
  • Build and maintain interactive, sound working relationships with clients
  • Assist clients in a courteous and helpful manner with any issues that arise
  • Manage and process client tickets within our tracking system
  • Organize, coordinate, and create reporting for both internal/external clients
  • Assist clients with utilizing online portals
  • Work with other departments to ensure the success and well-being of clients
  • Open, manage, and resolve vendor disputes (Late Payment Charges, Past Due Balance) in our ticketing system
  • Updating and maintaining the client's financial data (PO's, Cost Center, GL, Project Number, Billing details, Bill types, User info, etc.)


REQUIREMENTS:

  • Excellent client service skills - the ability to be empathetic, accurate, compassionate, responsive, resourceful, and conscientious
  • Ability to evaluate, troubleshoot, and follow-up on client issues
  • Detail oriented with a high level of accuracy
  • Able to quickly learn systems, processes, and procedures and grasp technical concepts related to telecommunication and IT
  • Impeccable relationship skills with the ability to communicate effectively
  • Strong Excel and reporting skills
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.



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