Technical Support Representative

Folsom, California

This job has expired.

Adecco is assisting a local client recruiting for remote, work from home Technical Support Representative jobs in Folsom, CA. Candidates must reside in the greater Sacramento, CA Region. Hours are roughly M-F 8a-5p, 40 hours per week with an opportunity to be hired on permanently at the end of the assignment.

Technical Support jobs require candidates to provides technical support for our client's award-winning K-12 software systems. If you meet the qualifications listed below - Apply Now!

Responsibilities for Technical Support jobs include but are not limited to:

  • Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for assistance from users' experiences problems with hardware, software, networking and other computer-related technologies
  • Recognizes problems, conducts research, provides resolutions and follows up with customers as needed, escalation more complex cases to the appropriate team
  • Logs and tracks calls using problem management database and maintains history records and related problem documentation
  • Prepares standard statistical reports, such as help desk incident reports
  • Consults with programmers to explain software errors or to recommend changes to programs
  • May test software and hardware to evaluate ease of use and whether product will aid user in performing work
  • All other duties as assigned
  • Candidates must meet the following requirements to be considered for Technical Support jobs:
  • 1-2 years' prior experience in a technical support or customer service role
  • Proficient in Microsoft Office suite
  • Strong attention to detail and time management
  • Strong oral and written communications skills
  • Strong customer service and conflict resolution skills
  • Strong and Reliable internet connection
  • Click on "Apply Now" to be considered for this Technical Support jobs at in Folsom, CA!
    Equal Opportunity Employer Minorities/Women/Veterans/Disabled
    The Company will consider for employment qualified applicants with arrest and conviction records.

    Equal Opportunity Employer/Veterans/Disabled

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    The Company will consider qualified applicants with arrest and conviction records

    This job has expired.

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