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Technical Support Engineer
BCforward is currently seeking highly motivated Technical Support Engineer in Kansas - Durham, NC - Baltimore, MD
Position Title Technical Support Engineer
Location Kansas - Durham, NC - Baltimore, MD
Duration: 6+ Months
Job Description
What You'll Do
- Monitoring and troubleshooting of an Avaya Communications Solution including CS1K, Session Manager, System Manager, Avaya Messaging, Avaya Contact Center AACC/CCElite/CMS, Avaya Experience Portal.
- Provide Tier 3 support for implementation, incident resolution, daily maintenance routines, patching and upgrades
- Interacting with customer representatives to gather information and to provide status updates
- Interacting with Tier 4 engineers for escalation.
- Ticket updates
- Process documentation
Who You Are
Candidate for this role must have:
- 3+ years' experience supporting Avaya Aura solution components
- Avaya System/Session Manager, CS1K, Communication Manager (CM), Avaya Contact Center (AACC/CCElite/CMS), SIP/DS3s/PRI, NetIQ, Avaya Experience Porta, Checkpoint Firewalls, and data switches
- 5+ years experience in VoIP and SIP technologies
- 3+ years experience with NetIQ monitoring solution
- 3+ years experience with Operating systems, Linux and Windows
- Experience with ticketing systems such as CAPRS and/or Remedy
Essential Requirements:
- Must be US Citizen
- Bachelor's degree and/ or experience in a related field or Avaya certifications
- Proficient in the use of desktop applications and collaboration tools
- Knowledgeable on solution security, component certificates, single sign on, DHCP, AD
- Must be able to obtain Public Trust Level 1 clearance
- Prior experience working with government agencies
- Excellent writing and communication skills
- Candidate must be local to Baltimore MD or Durham NC
Good analytical and problem-solving skills
Good communication skills
Leadership and organizational skills
Ability to work in a team environment
About BCforward:
BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.
www.BCforward.com
Interested candidates please send resume in Word format Please reference job code 182619 when responding to this ad.
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