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GDH Consulting is looking for a Technical Consulting Engineer to work remotely.
- Drives problem resolution for issues experienced in customer environments
- Diagnoses, troubleshoots and resolves incidents related to Cisco products, services, or solutions
- Provides answers for products, services or solutions questions
- Creates or updates, and delivers problem resolution, project collateral and/or knowledge transfer
- Assists in documenting and resolving technical problems found in products and solutions
- Engages and drives appropriate resources for escalations
- Maintains accurate documentation in incident and knowledge management systems
- Ensures case management guidelines are followed
- Effectively communicates (verbal and written) with the customer and stakeholders on status and progress of service requests
- Individual contributor
This job has expired.
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