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Location: Chicago, IL
Description: Our client is currently seeking a Systems Analysts
Chicago, IL (must live in Chicago, IL)
100% remote (until on-site)
1 year
- Candidate will be responsible to provide L1/L2/L3 Support, Monitor and provide support to production streams and provide expert knowledge on all workflow designs for supported applications.
- Candidate should be able to troubleshoot (review, analyze and resolve) production issue including job failure, and able to apply code fix on need basis.
- Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support.
- Monitor and attend to all alerts and escalate production issues as needed to relevant teams and management.
- Coordinate with various teams including offshore support staff and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
- Candidate will be responsible to attend on-call after office hours including weekend to support High and Critical production issue.
- Actively contribute to the supportability of the applications as well as continuous service improvement projects.
- Develop understanding of the business's systems and products utilizing reference materials and support procedures.
- Present IT in a professional manner, exhibit customer service values in line with the business's A Approach.
Qualifications & Requirements:
- 7+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.
- Experience Level: Senior
- Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow is beneficial.
- Individuals who embrace AGILE principles and practices
- Experience in SCRUM and KANBAN framework
- Experience in XP and DevOps technical practices
- Extensive Knowledge of Java PCF, Web Services (Rest and SOAP)
- Extensive Knowledge of SQL and PL/SQL
- Knowledge of ETL Tool DataStage
- Extensive Knowledge of Unix/Linux Commands and scripting
- ITIL process knowledge
Nice to Haves:
- Extensive Knowledge of Coric application
- Excellent Knowledge of Eagle product suites ( Eagle PACE, STAR, MC, IWS, ML, PDC, RDC, Automation Center)
Contact: leugenio@judge.com
This job and many more are available through The Judge Group. Find us on the web at www.judge.com
This job has expired.
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