Support engineer
BC Forward

Boise, Idaho

This job has expired.


Support engineer
BCforward is currently seeking highly motivated Support engineer for an opportunity located at Boise, ID

Position Title: Support engineer

Location: Boise, ID

Expected Duration: 12+ months

Job Description:

  • Working independently while using standard protocol to respond to more complexcustomer issues.
  • Successfully resolve more difficult technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
  • Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission- critical).
  • Proactively assist customers to avoid or reduce problem occurrence.
  • Update Service NOW with details of cases.
  • Share issues, resolutions, and ideas with the team.

Education and Experience Required:

  • High school education or equivalent; some college level education Preferred. Typically requires a minimum of 5+ years general experience, or equivalent combination of experience and college level education.
Knowledge and Skills:
  • Superior communication skills both written and verbal.
  • Experience in customer facing role, remote support, telephone support, resolve problems sufficiently through verbal description via telephone or e-support.
  • Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.
  • Can confidently diagnose problems.
  • Experience working with servers.
  • Exceptional customer skills, especially in writing.
  • Super responsible individual.
  • Able to follow directions closely.
  • Possesses good judgement.

About BCforward:

BCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers' needs into a full-service personnel solutions organization. Headquartered in Indianapolis, Indiana, BCforward also operates numerous delivery centers across North America and India. We are currently the largest consulting firm and largest MBE certified firm in Indiana. Our uninterrupted growth has allowed BCforward to deliver uniquely configured IT staffing and project solutions for over years of catering to our customers' specific needs. BCforward currently maintains a team of over 5000 global resources. With our additional brand, Stafforward, together we have the capabilities to deliver services for a variety of industries in both public and private sectors which allows us to address your most challenging needs.

www.BCforward.com

This posting is not an offer of employment. All applicants must be authorized to work in the United States and willing cooperate with a background check and drug screen, to the extent permitted by federal and local laws up to, and including, both criminal and financial reviews. The submission of intentionally false or fraudulent information in response to this job posting shall render the applicant ineligible for the position. BCforward is an equal opportunity employer. Any subsequent offer of employment shall be considered employment at will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 184340 when responding to this ad.

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