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Job Summary
Flagstar Bank is seeking an individual to join our Special Loans department as a Senior Analyst.
This position is responsible for working directly with the staff and setting an example on how to work effectively.
Knowledgeable in loan products: Due on Sale, Loan Re-amortization, Adjustable Rate Mortgages, Soldiers & Sailors, Partial Release, Due-On-Sale and Subordinations
Work with management to provide adhoc and department reporting
Communicate with customers with escalated issues both internally and externally and resolve timely
Monitors department email boxes, task manager and people soft tickets within the department guidelines
Maintain system maintenance to ensure data integrity regarding all Special Loan products to ensure service level agreements are met
Work on assigned projects (individual and team) and participate in ongoing training sessions to improve department functions
Candidate should show initiative, be willing to interact with external and internal customers and have a passion for learning
Job Responsibilities:
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