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Overview
How would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.
Responsibilities
Functions under the direction of the Manager - IT Service Desk and Field Service Supervisors. Sr. Service Analyst - IT Service Delivery - Field provides advanced system-level support of multi-user clinical and financial applications, and expert technical support through direct contact with end users. The Senior Service Analyst will also lead process development projects working closely with other Analysts (both in applications and technical services) to document support requirements, develop new scripts, and train other Field Service analysts.
Requires advanced knowledge of several systems, applications and technology. Must also be able to deliver excellent customer service requiring strong communication skills to ensure a high percentage of problem resolution and customer satisfaction. Works with outside departments to understand end user support requirements, educate and train on current applications. Works with other members of the Information Technology staff, clinical departments and other WHS personnel to accomplish the goals established by the IT Service Desk.
The Senior Service Analyst improves desktop hardware and software processes and supports critical business strategies by managing the, installation, maintenance and repair of desktop equipment. Works with technical staff to ensure that client specifications are met. Familiar with a variety of Field Service concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected. Reports to the Field Service Supervisor. All other duties as assigned.
Qualifications
Required Minimum Education
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