SR. PRACTICE ASSISTANT / 40 HOURS / DAY / BWH ORTHOPEDICS
Brigham & Women's Hospital(BWH)

Boston, Massachusetts


BRIGHAM AND WOMEN'S HOSPITAL
Job Title: BWH/BWPO Practice Assistant Sr. Date: 06/12/2011
Job Code: BWH 005007 Grade: 294A FLSA Status: Non-Exempt
BWPO 003356 894A
GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.
Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Our service will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.
All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
People: Focus on serving the community through collaboration and respect
Self Management: Accountability, professionalism and commitment to growth and development
Organization: A commitment to quality, service and exceptional performance
Meeting these expectations is key to the success of your department and the organization.
This job description includes:

General expectations for the position

Addendum A - BWH Behavioral Competencies

Addendum B - Job Specific Tasks and Responsibilities

Addendum C - Physical/Working Conditions
PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.
Actual job duties may vary by department (see Addendum B for more detail)

Perform administrative duties under minimal supervision at the highest proficiency level.

Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support for the Supervisor.

Provide guidance and help to other to resolve complex issues and problems.

Provide feedback to Supervisor and input into evaluating performance of staff. Assist with annual competency assessments.

Assist Supervisor with interviewing for new staff.

Assist with orientation and training for new and current staff.

Act as a super user for scheduling, registration, and billing systems. Provide training and assistance to others in these areas.

May perform more complex or specialized functions (i.e. surgical scheduling) at highest competency level.

Assist with training and orienting staff as needed.

Provide cross coverage as needed.

Assist with special projects as directed.

Follow HIPAA guidelines for the management of patient privacy and confidentiality.

Other duties, as assigned.

QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)
Level of education required:

Minimum of a high school diploma or GED.
Work experience required:

Minimum three years medical office or administrative support experience required.

Some additional training in office systems or other post high school education preferred. Associate's Degree or higher level education preferred, but not required.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)
Technical skills required:

Knowledge of practice operations and standards.

Understanding of procedures including filing, copying, scanning, printing, and faxing.

Highly proficient in all communication skills (phone, verbal and written). Ability to handle sensitive information and situations with poise and professionalism.

Organization Skills: Strong organizational, coordination and judgment skills. Ability to prioritize effectively. Ability to manage multiple tasks effectively, following established protocols, and work within systems.

System Skills: Advanced computer skills. Ability to use all applicable applications at highest competency level.

Ability to problem solves and troubleshoots. Ability to analyze a situation and determine best course of action within established guidelines.

Understanding of the appropriate use and importance of related forms.

Advanced understanding and use of medical terminology.

Advanced comprehension of insurance types and referral process.

Advanced comprehension of registration and fiscal information.

Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.
Competencies required:

See Addendum A
HOSPITAL WIDE RESPONSIBILITIES: These are required of all staff, regardless of position. Do not remove these standards.
Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.
APPROVAL:
(NAME)
Department Mgr.______________________________ Title: _____________________ Date: ____________
(NAME)
Other, As Appropriate __________________________ Title: ___________________ Date: ___________
The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.
4/19/

Qualifications
Basic Requirements:

  • Minimum of a high school diploma or GED.
  • Minimum three years medical office or administrative support experience required.
  • Some additional training in office systems or other post high school education preferred. Associate's Degree or higher level education preferred, but not required.


EEO Statement
Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.



More jobs for you in Health and Safety

Posted about 3 hours ago
Compass Health Network
Posted about 3 hours ago
Compass Health Network
Posted about 3 hours ago
Compass Health Network
View recent jobs »

New post from our employment blog

What is a diverse workforce?

What is a diverse workforce?

There is a lot of talk about diversity and inclusion in the workplace, but what exactly makes up a diverse workforce? 
 


Read full blog post
Share this inclusion job with the community

Click a community link below, and then social share the SR. PRACTICE ASSISTANT / 40 HOURS / DAY / BWH ORTHOPEDICS job.


Disability inclusion jobs logo
Asian inclusion jobs logo
Black inclusion jobs logo
Diversity inclusion jobs logo
LGBTQ inclusion jobs logo
Seniors inclusion jobs logo
Women inclusion jobs logo
Hispanic inclusion jobs logo