Brigham & Women's Hospital(BWH)

Boston, Massachusetts

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.

Brigham and Women's Hospital is dedicated to:

  • Serving the needs of our local and global community
  • Providing the highest quality health care to patients and their families
  • Expanding the boundaries of medicine through research
  • Educating the next generation of health care professional

Brigham and Women's Hospital is committed to putting every Patient First. Every employee plays a role in providing a positive impact on patients and the care they receive at Brigham and Women's Hospital. Your work will be distinguished by the delivery of high-quality and safe patient care, respect and dignity in all interactions with patients, families and colleagues and by customer service excellence.

All employees are expected to embrace this commitment and demonstrate behavioral competencies in the following areas:
  • People: Focus on serving the community through collaboration and respect
  • Self Management: Accountability, professionalism and commitment to growth and development
  • Organization: A commitment to quality, service and exceptional performance
Meeting these expectations is key to the success of your department and the organization.

This job description includes:
  • General expectations for the position
  • Addendum A - BWH Behavioral Competencies
  • Addendum B - Job Specific Tasks and Responsibilities
  • Addendum C - Physical/Working Conditions

PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

  • Perform administrative duties under minimal supervision at the highest proficiency level.
  • Provides direct support to the CIRS Practice Assistant team.
  • Work is highly complex, non-repetitive and often project oriented,
  • Ability to problem solves and determine best course of action with little direction.
  • Act as a lead, assign and prioritize workflow, troubleshoot issues, assist with training and orientation, and provide backup support for the Supervisor.
  • May direct workflow and lead others. Mentor other staff.
  • Work on projects, coordinate work, take initiative using all available resources, follow through on issues when needed, apply knowledge as appropriate with little direction from Supervisor.
  • Track expense budgets perform basic bookkeeping tasks and create financial reports.
  • Track and analyze financial and productivity data; set up databases.
  • Assist with training and orienting staff as needed.
  • Provide cross coverage as needed.
  • Assist with special projects as directed.
  • Follow HIPAA guidelines for the management of patient privacy and confidentiality.
  • Surgical Scheduling, including insurance authorizations and payment collection.
  • Supervises and assists with managing the CIRS Call Center including but not limited to, taking calls, running metric reports, QA callings, etc.
  • Works with new patient or patient representative to obtain all records, films, and pathology reports prior to visit to optimize the initial visit and prevent re-testing.
  • Schedules and MD Templates
  • Assist with scheduling Fertility Preservation patients by working directly with the Fertility Preservation MD/RN team.
  • Other duties, as assigned

  • Qualifications
    QUALIFICATIONS: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)

    • Minimum of a high school diploma or GED.
    • Bachelor's degree required.
    • 1-2 years of applicable work experience, preferably in an Ambulatory clinical setting.
    • Fluency in a second language preferred (English/Spanish

    SKILLS/ ABILITIES/ COMPETENCIES REQUIRED: (MUST be realistic, neither overstated nor understated, and related to the essential functions of the job.)

    • Exceptional interpersonal, communication, and customer service skills are required.
    • Ability to work successfully as a team player.
    • Knowledge of and ability to learn medical terminology (OB/GYN preferred).
    • Phone skills: Ability to use phone system; answer routine questions and give routine information.
    • Verbal skills: Ability to interpret information as appropriate, answer routine questions in the most professional manner and communicate in a professional, courteous, clear and concise manner.
    • Organization Skills: Ability to manage work processes in a neat and orderly way and to sort and alphabetize. Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
    • Writing Skills: Ability to correspond and communicate with others clearly and effectively in writing (via e-mail, memo or interoffice note) and to take complete and accurate messages.
    • System Skills: Ability to type and enter data at an entry level. Entry level understanding of applicable systems.
    • Knowledgeable and compliant with all hospital, State and Federal requirements (where applicable to job performance), including policy and procedures with The Joint Commission and HIPAA.


    The individual in this position must demonstrate appropriate knowledge of the principals of growth and development over the life span of the patient. In addition, he/she must possess the ability to assess patient data relative to the specific needs of the patient and must provide care as described in the department's policies and/or procedures

    HOSPITAL WIDE RESPONSIBILITIES: These are required of all staff, regardless of position. Do not remove these standards.

    Works within legal, regulatory, accreditation and ethical practice standards relevant to the position and as established by BWH/Partners; follows safe practices required for the position; complies with appropriate BWH and Partners policies and procedures; fulfills any training required by BWH and/or Partners, as appropriate; brings potential matters of non-compliance to the attention of the supervisor or other appropriate hospital staff.

    EEO Statement
    Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, genetic information, military service, or other protected status.

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