Sr. Genesys Systems Design Engineer
The Judge Group Inc.

Los Angeles, California


Location: REMOTE
Description: Our client is currently seeking a Sr. Genesys Systems Design Engineer 100% remote

For immediate consideration please forward a resume to Robin Marsh at rmarsh@judge.com

Job Description:

The Genesys Systems Design Engineer will be a key member of the Platform Engineering (PE) team, which is responsible for development and maintenance of the Voice Platform used by the front line professionals and support teams to deliver industry leading service to clients. The PE team plays an integral role within the Sales and Service Technology organization by helping to shape the future vision for Voice Services. These capabilities are a critical component in enabling company to evolve its relationship model with clients, provide a differentiated client experience and successfully acquire prospects. The PE Team partners closely with: the TIS Voice and Networking teams, the Sales and Service CRM and Desktop Technology Teams, the Contact Center Experience teams and a myriad of technology and business support organizations. Brief Description of Role The PE team is seeking a seasoned Genesys Systems Design Engineer responsible for thoroughly understanding the Genesys Contact Center solutions. This role is responsible for documenting, designing, developing, testing, supporting, and troubleshooting the Genesys and telephony products. The person in this role will provide senior leadership and mentor other staff members on the technical details associated with the contact center systems.

Qualifications

7+ years' experience in the following:

• Genesys Product Suite v8.x: Framework; IRD and Composer Routing; Administrator WFM; CCPulse; CCA/ICON; InfoMart with a focus on SIP environments

• Well rounded with experience in multiple contact center technologies including CTI, SIP and Genesys SIP Server, Call Routing and Historical Reporting, Genesys Workspace, Call Recording, VoIP technology, and CRM and IVR solutions

• Solid analytical skills, problem determination, and resolution recovery processes

• Experience working in an Agile environment

• Familiarity with a Dev Ops model with experience in automated build and deploy as well as automated testing tools

• Strong communication and interpersonal skills

• Genesys training and certification a plus

For immediate consideration please forward a resume to Robin Marsh at rmarsh@judge.com

Contact: rmarsh@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com


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