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Position Summary...
What you'll do...
Operations Support Team resolves associate and customer escalations with any basic Money Services as well as Home Services. Money Services consist of Money Transfers, Money Orders, Bill Pay, Check and Card Cashing, Card loading and unloading, Reloadable Debit Cards and Network gift cards. Walmart Credit Card and Affirm Lending Services.
Retail Services consist of the Automated Kiosks in the front of the store, Installation, Furniture Assembly and TV Mounting. Walmart Protection Plan, Lottery and Retail Tenant Spaces.
About Team: Acceleration & Support
E2E | Acceleration & Support | Financial Services
What you'll do:
- Answering phone escalations from store associates
- Resolving email escalations from principal partners
- Resolving store support tickets
Provides customer service by responding to and resolving customer and store disputes and ad-hoc questions requiring complex research ; collaborating with customers to escalate customer inquiries and provide status updates and guidance to management; conducting compliance reviews ; negotiating dispute resolution ; analyzing, interpreting, and consolidating information into reporting for customer review; ensuring sensitive electronic payment data of customers and associates is protected; and coordinating communication between customer and third party service providers.
Contributes to service improvements to advance work processes through knowledge of policies, procedures, and guidelines by collecting and documenting Walmart Services data; providing insights to product teams on incoming questions and issues ; determining and implementing support process improvements and communicating them with the Walmart Services support team; and working with multiple departments within Walmart Services to research and implement improvements.
Evaluates incoming questions and issues and ensures resolution by collaborating with internal and external business partners to determine the root cause of issues; evaluating services data and documenting it into the appropriate format; pulling data and identifying trends in order to drive business actions; collaborating with business partners to determine and provide solutions; ensuring that resolution meets business and customer requirements; tracking resolution metrics and utilizing data to determine effectiveness of the resolution offerings; and ensuring future resolution expectations are communicated to all relevant stakeholders .
Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales. Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.
Models compliance with company policies and procedures and supports company standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
What you'll bring:
A successful team member is organized and can multi task easily.
You will be on the phone and may have to look up transactions in the system during your phone call.
Accurate and detail orientated with messaging as you communicate with stores and principals
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you'll quickly find we're a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world's most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you'll be empowered and equipped to do the best work of your life. careers.walmart.com
Flexible, hybrid work
We use a hybrid way of working that is primarily virtual, while remaining near the locations Global Tech calls home. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives and spend less time commuting. Of course, being together in person is an important part of our culture and shared success. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities.
Benefits:
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions - while being inclusive of all people.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Minimum Qualifications: Associate's degree in Finance, Accounting, Business or related field.1
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service
Primary Location...
702 SW 8TH ST, BENTONVILLE, AR 72716, United States of America
This job has expired.
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