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We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Work directly with customers to create and present proposals for repairs or upgrades to be performed. Interface with the sales team when opportunities are more appropriate for handling by a sales representative. Prepare sold proposals for delivery by scheduling, preparing work orders, and ordering equipment. Support the other internal customers (service, installation, sales, and monitoring) with handling and resolution of customer proposal issues for the fire inspection group. Practice customer service and conflict resolution skills to promote customer satisfaction and loyalty. Provide support for the Fire Inspection and Service Manager. Create reports for management. Assist field technicians with support for service call pricing issues. Maintain relationships with key accounts with unique processes to ensure satisfaction and retention. Provide basic instruction and troubleshooting to customers. Work with Key Account Lead to ensure processes are followed. Maintain relationships with municipal and state fire authorities.
OSC_RX
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