ServiceNow Administrator
Ntelicor, L.P.

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Required Skills:

• 3 years' experience as a Certified Service Now Administrator
• Experience/Knowledge in Service Now version of Orlando/Paris
• Must had SME knowledge level in ITSM and ITIL
• Knowledge and expertise to perform core configuration tasks
• Excellent analytical, problem solving and troubleshooting skills with the ability to communicate/express technical issues to a wide variety of users, including but not limited to management, non-technical customers, and associates
• Working knowledge of User Interface (UI) policies, data policies, UI actions, business rules and client scripts
• Experience with requirements gathering
• Experience with Functionality/CAT Testing
• Knowledge of Use mobile clients
• Working knowledge to activate plugins
• Experience in functional operations (Adding users, groups and modifying roles, etc.)
• Ability to manage data with tables, the configuration management database (CMDB), import sets and update sets
• Experience working with two key process applications: Knowledge Base and ServiceNow Service Catalog
• Ability to create workflow activities and approvals
• Experience in configuring alerts and notifications
• Ability to review upgrade history and status
• Control system access and data security
• Run reports, configure service level agreements (SLAs), and perform instance branding and customization
• Communication skills to communicate at all levels of the organization

Preferred Skills:

• Bachelor's Degree in Computer Science, MIS, Engineering, or related field
• Proven ability to be responsible for the daily administration, maintenance, and Change Management/Change Control
• Detailed knowledge of applicable security policies and standards
• Development experience
• Ability to work independently with minimal direction.
• Excellent communication skills to communicate to a wide variety of audiences, both business and technical

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