ADP is hiring a Service Executive (Sr. Director). This role is a pivotal and critical component of the overall ADP Service business. In partnership with the Senior Leadership Team, the Service Executive will drive the strategic agenda, maximize effectiveness of the organization and realize transformational goals.
Accountable for developing and leading the implementation of strategic priorities and plans that drive operational efficiency, improve associate engagement and ultimately improve client satisfaction and financial performance. Responsible for providing leadership and planning expertise in measuring the overall effectiveness of the transformation programs.
Establishes and reports on key business metrics, ensures a consistent and comprehensive approach across the business to associates, sales, and relationship management. Reports on and monitors NPS trends, leading to the creation of key client retention strategies. Provides leadership and guidance for change management and governance.
Driving the identification of strategic initiatives and projects, in partnership with the senior leadership team to manage the execution of the initiatives.
Primary liaison with Product Management, Business Engineering Services, to ensure alignment and high quality deployment of strategic initiatives.
Drives the agenda for Strategic Initiatives including facilitating portfolio management, providing information for project selection and prioritization, highlighting critical information to assess risk and enabling project selection for business alignment and benefit realization.
Provides oversight of NPS metrics/trends leading to the creation and implementation of key client retention strategies
Provides consolidated information and transparency with relevant reports that help in tracking and managing project, program and portfolio performance.
Identifies linkages and dependencies and detect systemic disconnects and bottlenecks, resolves communications and interface issues across organizational silos and develops and manages relationships with key stakeholders.
Builds a culture of organizational change management and governance ownership within the organization.
Ensures organizational development and readiness through partnership with L&P, Service and Implementation.
Provides consultation and alignment with division and corporate projects and initiative management thought leadership.
Builds needed core HCM competencies (knowledge, skill and culture) in the organization.
12+ years' experience in a related management capacity in a high performance service environment that has consistently demonstrated World Class Service comparable to ADP's mission with significant measurable results. In addition, the associate should have a working knowledge of industry leading practices in the disciplines of Human Capital Management. (Payroll, Human Resources, Time, Benefits, Recruiting and Talent Management).
Management experience in matrix management and oversight of an highly professional or organization
Proven ability to assess performance, mentor and counsel associates essential. Strong leadership and people management skills required.
Must be able to work under pressure of time constraints and be able to function in a flexible, constantly changing environment. Effective time management and conflict resolution skills required. Ability to motivate and lead others; highly collaborative planning ability; superior business acumen, communication and business judgment.
Preference for Bachelor's Degree and/or equivalent in similar industry experience.
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